Cathreen M
Senior Executive Quality Assurance at MWT Australia | Kochi, Kerala, India
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Cathreen M. currently serves as the Senior Executive of Quality Assurance at MWT Australia, where she plays a pivotal role in establishing and enforcing rigorous quality standards and best practices across diverse operational workflows and deliverables. With a keen focus on enhancing service excellence in the BPO/ITES sector, Cathreen leads initiatives that drive compliance with regulatory requirements while fostering a culture of continuous improvement. Her expertise in Quality Assurance Analysis and Lean methodologies enables her to streamline processes, ensuring that both internal audits and external evaluations meet the highest quality benchmarks.
In her role, Cathreen has spearheaded several key projects aimed at optimizing operational efficiency and elevating customer satisfaction. By conducting thorough audits and inspections, she identifies areas for enhancement and implements corrective actions that align with industry standards. Her proficiency in User Acceptance Testing and Image Analysis further supports her commitment to delivering exceptional service quality. Additionally, Cathreen excels in team coordination, leveraging her strong communication skills to foster collaboration among cross-functional teams.
As she seeks new opportunities, Cathreen is eager to bring her extensive experience in compliance procedures and quality assurance to a dynamic organization. Her adeptness with Microsoft Office tools, particularly PowerPoint, allows her to present complex data and insights effectively, making her a valuable asset in any quality-driven environment. With a readiness to join a new team immediately, Cathreen is poised to contribute her skills and leadership to drive quality initiatives that enhance operational performance and customer satisfaction in the BPO/ITES landscape.
Senior Executive Quality Assurance at MWT Australia in January 2023 to Present
Team leader at SBL in December 2019 to September 2022
Senior Research Analyst at Merit in December 2017 to March 2018
Senior Process Associate at TCS in December 2008 to February 2014
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University of Madras, Master of Business Administration - MBA
Stella Maris College, BCA, November 2026
University of Madras, Master of Business Administration (M.B.A.), November 2026
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Quality Management
Quality Assurance Analysis
ISO Standards
Analytical Skills
Reporting & Analysis
Quality Control
Policy Writing
Six Sigma
Lean
Policies & Procedures
Standard Operating Procedure (SOP)
Internal Audits
ISO 9001
Quality Auditing
Compliance Procedures
Requirements Analysis
Team Coordination
FTP
ACDSee
Digital Image Processing
Image Analysis
Team Management
Training
Management
BPO
Research
Vendor Management
Process Improvement
Business Analysis
User Acceptance Testing
Business Strategy
CRM
Microsoft Excel
Microsoft Office
Management Information Systems (MIS)
Microsoft Word
PowerPoint
Leadership
Customer Service
Communication
Quality Assurance
Process Excellence
Data Analysis
research analyst
E-commerce
application access management
Optical Character Recognition (OCR)
Ocr
Image Processing
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What is Cathreen M email address?
Email Cathreen M at [email protected] and [email protected]. This email is the most updated Cathreen M's email found in 2026.
How to contact Cathreen M?
To contact Cathreen M send an email to [email protected] or [email protected]. (updated on November 05, 2024)
What company does Cathreen M work for?
Cathreen M works for MWT Australia
What is Cathreen M's role at MWT Australia?
Cathreen M is Senior Executive Quality Assurance
What is Cathreen M's Phone Number?
Cathreen M's phone (**) *** *** 101
What industry does Cathreen M work in?
Cathreen M works in the Information Technology & Services industry.
Cathreen M Email Addresses
Cathreen M Phone Numbers
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