Caroline Mount

Caroline Mount is a dynamic Senior General Manager at Blackwood BBQ, where she leverages her extensive management experience and passion for history to enhance both operational efficiency and customer engagement. With a Master’s degree in Public History, Caroline has seamlessly integrated her academic background into her professional journey, which began as a line cook. Her ascent through the ranks—from Catering Specialist to Assistant Manager and now Senior General Manager—demonstrates her strong leadership skills and dedication to excellence in the culinary industry.

In her current role, Caroline oversees the highest volume location, ensuring that daily operations run smoothly while maintaining the highest standards of quality and service. She is also the primary support contact for other downtown locations, where she shares her expertise in inventory management and personnel training. Caroline's commitment to fostering a collaborative work environment has led to improved team performance and customer satisfaction, making her a pivotal figure in the restaurant’s success.

Key projects under her leadership include the implementation of a new inventory management system that streamlines shipping and receiving processes, significantly reducing waste and improving efficiency. Caroline’s ability to interpret historical narratives and apply them to public outreach initiatives has also enriched the dining experience at Blackwood BBQ, creating a unique blend of culinary and cultural storytelling. As she looks to the future, Caroline is eager to explore opportunities in Museum Collections and Education, where she can further utilize her skills in historical interpretation and public engagement to inspire others.