Caroline Diru
Operations Manager at CCI Kenya | Nairobi, Nairobi County, Kenya
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Operations Manager at CCI Kenya in October 2023 to Present
Operations Team Lead at CCI Kenya in January 2021 to November 2023
Inbound Customer Service Representative at CCI Kenya in July 2020 to January 2021
Customer Service Representative at Horizon Contact Centers Ltd in February 2020 to July 2020
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alx_Africa, Virtual Assistant, November 2026
Kenyatta University, Associate of Arts - AA, November 2026
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Retention Strategies
Employee Training
Leadership Development
Analytical Skills
Key Performance Indicators
Team Leadership
Sales and Marketing
Leadership
Customer Experience
Soft Skills
Microsoft Office
Customer Support
Training and Development (HR)
Customer Interaction
Client Delivery
Operations Administration
Contact Centers
Problem Solving
Project Management
Process Improvement Projects
Client Relations
Performance Management
Organization Skills
Stakeholder Management
Presentations
Presentation Skills
People Development
Constructive Feedback
Business Process Outsourcing (BPO)
Building Trust
Cross-functional Team Leadership
Communication Training
Critical Thinking
Creative Problem Solving
Analytical and Problem-Solving
Technical Proficiency
Coaching and Development
Sales
Customer Relationship Management (CRM)
Connectivity
Operations Management
Recruiting
Communication
Customer Service
Community Outreach
Public Speaking
Marketing
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What is Caroline Diru email address?
Email Caroline Diru at [email protected] and [email protected]. This email is the most updated Caroline Diru's email found in 2026.
How to contact Caroline Diru?
To contact Caroline Diru send an email to [email protected] or [email protected]. (updated on April 29, 2025)
What company does Caroline Diru work for?
Caroline Diru works for CCI Kenya
What is Caroline Diru's role at CCI Kenya?
Caroline Diru is Operations Manager
What is Caroline Diru's Phone Number?
Caroline Diru's phone (**) *** *** 115
What industry does Caroline Diru work in?
Caroline Diru works in the Consumer Services industry.
Caroline Diru Email Addresses
Caroline Diru Phone Numbers
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