Carly Layman

Carly Layman currently serves as the Technology Implementation Coordinator at the United Network for Organ Sharing (UNOS), where she plays a pivotal role in advancing the organization’s mission to facilitate equitable organ allocation and transplantation. In this capacity, Carly leverages her expertise in instructional design and technical communication to oversee the deployment of innovative technology solutions that enhance operational efficiency and stakeholder engagement. Her role involves managing full-cycle projects—from conducting comprehensive needs assessments to delivering tailored training programs—ensuring that staff and external partners are equipped with the knowledge and skills necessary to navigate complex systems and processes.

Carly’s key projects often focus on the development and implementation of e-learning modules, job aids, and technical documentation that streamline workflows and improve user experience across UNOS’s digital platforms. She applies adult learning principles and instructional best practices, utilizing tools such as Articulate Storyline, Rise, and Adobe PowerPoint to create engaging, accessible, and interactive training content. Her expertise in integrating web analytics and digital marketing analytics allows her to evaluate the effectiveness of training initiatives and continuously optimize learning strategies. Additionally, Carly’s proficiency in screencasting and IT accessibility ensures that all materials are inclusive and user-friendly, supporting UNOS’s commitment to equitable access.

With a keen eye for detail and a strategic mindset, Carly bridges the gap between technical complexity and user-centric design. Her ability to coordinate with stakeholders, subject matter experts, and cross-functional teams ensures that technology implementations are seamless and aligned with organizational goals. Through her work, Carly not only enhances the technical literacy of UNOS staff but also contributes to the broader mission of saving lives through improved organ transplantation processes.