Carlo Long
Customer Resolution Services Transaction Supervisor at JPMorgan Chase & Co. | Indianapolis, Indiana, United States
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Carlo Long currently serves as a Customer Resolution Services Transaction Supervisor at JPMorgan Chase & Co., where he leverages his extensive background in Financial and Retirement Services to enhance customer experiences and drive operational excellence. In this pivotal role, Carlo is a people leader overseeing multiple functions within the customer service domain, ensuring that his team not only meets but exceeds performance metrics. His expertise in business analysis and quality assurance allows him to implement effective business process mapping strategies that streamline operations and improve service delivery.
Carlo is actively involved in key projects aimed at enhancing the efficiency of call center operations, focusing on quality control and customer satisfaction. His commitment to coaching and developing his team is evident in his approach to leadership, where he fosters an environment of continuous improvement and professional growth. By utilizing his strong data analysis skills, Carlo identifies trends and areas for enhancement, enabling his team to address customer inquiries with precision and empathy.
Recognized for his professionalism and resourcefulness, Carlo excels in time management and organizational skills, ensuring that all customer resolutions are handled promptly and effectively. His ability to communicate complex information clearly, both verbally and in writing, further strengthens his team's capability to resolve issues efficiently. As a detail-oriented and motivated professional, Carlo Long is dedicated to not only achieving but surpassing organizational goals, making him an invaluable asset to JPMorgan Chase & Co. and a trusted leader in customer resolution services.
Customer Resolution Services Transaction Supervisor at JPMorgan Chase & Co. in June 2023 to Present
Customer Resolution Services Unit Lead at JPMorgan Chase & Co. in October 2022 to June 2023
Retirement Services Unit Lead at JPMorgan Chase & Co. in September 2019 to October 2022
Retirement Services Sr. Analyst II at JPMorgan Chase & Co. in January 2019 to September 2019
ATM Operations Sr. Analyst II at JPMorgan Chase & Co. in July 2017 to January 2019
Assistant Manager Customer Service at First Merchants Corporation in December 2016 to July 2017
Customer Service Supervisor at Carrington Mortgage Services, Mortgage Servicing Division in April 2015 to December 2016
Business Analyst II at JPMorgan Chase & Co. in June 2014 to May 2015
Quality Specialist II Lead at JPMorgan Chase & Co. in February 2013 to June 2014
Broker Services Rep. at United Health Care in March 2011 to February 2013
Education Finance Loan Rep. at JPMorgan Chase & Co. in November 2007 to October 2010
Default Management Collector Lead at Nelnet in May 2007 to November 2007
Member Services Lead at YMCA of Greater Indianapolis in November 2001 to May 2006
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Western Governors University, Bachelor of Science - BS, August 2026
Ivy Tech Community College, Associate's of Science, August 2026
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Customer Service
Business Analysis
Quality Assurance
Data Analysis
Root Cause Analysis
Business Process Mapping
Call Centers
Process Improvement
Leadership
Internal Audit
Financial Services
Coaching
Training
Job Aids
SharePoint
Complaint Management
Customer Experience
Quality Control
Computer Proficiency
Vendor Relations
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Discover more about JPMorgan Chase & Co.What is Carlo Long email address?
Email Carlo Long at [email protected]. This email is the most updated Carlo Long's email found in 2026.
What is Carlo Long phone number?
Carlo Long phone number is 3175573016.
How to contact Carlo Long?
To contact Carlo Long send an email to [email protected]. If you want to call Carlo Long try calling on 3175573016. (updated on January 23, 2025)
What company does Carlo Long work for?
Carlo Long works for JPMorgan Chase & Co.
What is Carlo Long's role at JPMorgan Chase & Co.?
Carlo Long is Customer Resolution Services Transaction Supervisor
What industry does Carlo Long work in?
Carlo Long works in the Financial Services industry.
Carlo Long Email Addresses
Carlo Long Phone Numbers
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