Caitlin Roughface
Inside Sales Specialist at Hilti North America | Broken Arrow, Oklahoma, United States
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Caitlin Roughface is an Inside Sales Specialist at Hilti North America, where she leverages her extensive background in nonprofit operations to drive exceptional customer service and sales support for the Digital Team. In her role, Caitlin is dedicated to enhancing the customer experience for clients across the East Coast, from Maine to Florida. She expertly manages incoming calls on the customer service line, providing tailored solutions that include creating quotes and processing orders for merchandise and repairs. Her commitment to customer satisfaction is evident in her ability to navigate complex inquiries and resolve conflicts efficiently, ensuring that every client feels valued and supported.
Caitlin’s previous experience as a Manager of Operations at Modus, a transportation nonprofit, has equipped her with a unique perspective on strategic partnerships and program evaluation. This background not only informs her approach to lead generation but also enhances her skills in sales order processing. Her compassionate nature shines through in her interactions, as she seeks to make a meaningful difference in the lives of her customers. With proficiency in tools like Genesys Cloud, Caitlin effectively manages customer interactions, streamlining processes to improve response times and service quality.
As she continues to grow in her role at Hilti, Caitlin remains committed to professional development and the pursuit of excellence in sales. Her diverse skill set, which includes grant writing and volunteer management, complements her sales expertise, making her a valuable asset to the Hilti team and a compassionate advocate for customers navigating their construction and renovation projects.
Inside Sales Specialist at Hilti North America in January 2023 to Present
Manager of Operations at Modus in July 2022 to January 2023
Program Coordinator at Modus in August 2018 to July 2022
Volunteer Specialist at Modus in January 2018 to August 2018
Americorps Member at City Year in July 2017 to December 2017
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Rogers State University, Bachelor's degree, November 2026
Tulsa Community College, Associate of Arts - AA, November 2026
Booker T. Washington High School, November 2026
Bellevue University, Master of Science - MS, November 2026
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Canva
Strategic Partnerships
Team Spirit
Positive Youth Development
Tutoring
Applied Behavior Analysis
Youth Mentoring
Conflict Resolution
Collaborative Problem Solving
Problem Solving
Sales Order Processing
Lead Generation
Genesys Cloud
Salesforce
Solution Selling
Sales
Technology Management
Program Development
Program Evaluation
Customer Service Management
Customer Retention
Supervisory Management
Research and Development (R&D)
Driving
Leadership
Operations Management
Data Entry
Data Analysis
Customer Support
Customer Service
Volunteer Management
Volunteer Recruiting
Volunteer Training
Training & Development
Grant Writing
Marketing
Community Outreach
Fleet Management
Microsoft Office
Office Administration
Office 365
Account Management
Customer Relationship Management (CRM)
Nonprofit Organizations
Teamwork
Team Coordination
Team Motivation
Google Suite
Technology Development
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Discover more about Hilti North AmericaWhat is Caitlin Roughface email address?
Email Caitlin Roughface at [email protected]. This email is the most updated Caitlin Roughface's email found in 2026.
What is Caitlin Roughface phone number?
Caitlin Roughface phone number is 9186912812.
How to contact Caitlin Roughface?
To contact Caitlin Roughface send an email to [email protected]. If you want to call Caitlin Roughface try calling on 9186912812. (updated on September 04, 2024)
What company does Caitlin Roughface work for?
Caitlin Roughface works for Hilti North America
What is Caitlin Roughface's role at Hilti North America?
Caitlin Roughface is Inside Sales Specialist
What industry does Caitlin Roughface work in?
Caitlin Roughface works in the Building Materials industry.
Caitlin Roughface Email Addresses
Caitlin Roughface Phone Numbers
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