Caiden Chih

Caiden Chih currently serves as the Manager of Scheduling and Workforce Optimization at Scarborough Health Network, where he leverages his extensive expertise in healthcare operations and engineering to enhance workforce efficiency and operational effectiveness. In this pivotal role, Caiden oversees the development and implementation of advanced scheduling systems, ensuring optimal staffing levels across multiple departments to meet the dynamic demands of a large healthcare organization serving a diverse patient population. His strategic focus on workforce analytics and process improvement has been instrumental in streamlining scheduling workflows, reducing administrative overhead, and improving staff satisfaction.

One of Caiden’s key achievements at Scarborough Health Network includes leading the successful deployment of the UKG scheduling and timekeeping platform for over 6,800 employees during a major HRIS upgrade that integrated Workday and UKG systems. This complex project involved comprehensive stakeholder analysis across clinical and non-clinical departments, translating user requirements into tailored system configurations that enhanced data accuracy and operational transparency. His expertise in operational optimization, combined with his background in healthcare engineering, enabled him to identify bottlenecks and implement impactful solutions that resulted in a significant increase in scheduling efficiency—up to 250% in some areas.

Caiden’s technical proficiency with tools such as Microsoft Excel, Microsoft Project, and engineering design software like AutoCAD and SolidWorks complements his strategic approach to workforce management. His ability to analyze workflows, develop data-driven insights, and execute change management initiatives ensures that Scarborough Health Network remains agile and responsive to evolving healthcare delivery needs. Through his leadership, Caiden continues to drive innovative solutions that improve workforce productivity, patient care, and organizational resilience.