Cade Burnham
WFM Systems Administrator at Blue Cross Blue Shield of Arizona | Maricopa, Arizona, United States
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Cade Burnham serves as a Workforce Management (WFM) Systems Administrator at Blue Cross Blue Shield of Arizona, where he leverages his extensive expertise in capacity planning, scheduling, and forecasting to optimize operations within a high-volume contact center environment. With a proven track record in managing complex WFM tools such as IEX, Aspect, and Verint, Cade is instrumental in ensuring that the organization meets its service level agreements while maximizing workforce efficiency.
In his current role, Cade is responsible for the coordination, design, configuration, and maintenance of critical networked software solutions, including PMD, Pega/WFI, and NICE. His daily responsibilities encompass the administration of these systems, where he meticulously handles change requests and implements enhancements that drive operational excellence. By conducting thorough analyses and developing tailored solutions, Cade plays a pivotal role in reconfiguring processes and testing new functionalities to improve overall system performance.
Cade's skill set extends beyond technical proficiency; his problem-solving abilities and knowledge in bid processes enable him to navigate the complexities of workforce planning effectively. His adeptness with Microsoft Office and PowerPoint allows him to present data-driven insights and recommendations to stakeholders, fostering informed decision-making. As a dedicated professional in the workforce management domain, Cade Burnham continues to contribute significantly to the strategic goals of Blue Cross Blue Shield of Arizona, ensuring that the organization remains agile and responsive to the evolving needs of its customers.
WFM Systems Administrator at Blue Cross Blue Shield of Arizona in February 2022 to Present
WFM Planning Analyst at TTEC in April 2020 to February 2022
WFM Optimization Analyst at Firstsource in January 2015 to April 2020
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Western Governors University, Bachelor's degree, November 2026
Udacity, November 2026
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Microsoft Power Query
Microsoft Power BI
System Administration
Reporting & Analysis
Problem Solving
Long-term Vision
Capacity Planning
Scheduling
Inventory Management
Time Management
Management
Team Leadership
Leadership
Forecasting
Data Analysis
Bid Processes
Risk Management
Administration
Expense Reduction
Pivot Tables
Statistics
Mathematics
Research
Communication
Analytical Skills
Aspect ACD
Business Analysis
Computer Vision
Contact Centers
Customer Service
Data Analytics
Data Entry
Data Structures
IEX
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
MySQL
Python (Programming Language)
Professional Communication
R
Statistical Modeling
SharePoint
Supervised Learning
Technical Support
Tableau
Technical Writing
Verint Workforce Optimization
Workforce Analytics
Workforce Management
Workforce Planning
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Discover more about Blue Cross Blue Shield of ArizonaWhat is Cade Burnham email address?
Email Cade Burnham at [email protected]. This email is the most updated Cade Burnham's email found in 2026.
What is Cade Burnham phone number?
Cade Burnham phone number is 7193348074.
How to contact Cade Burnham?
To contact Cade Burnham send an email to [email protected]. If you want to call Cade Burnham try calling on 7193348074. (updated on September 07, 2024)
What company does Cade Burnham work for?
Cade Burnham works for Blue Cross Blue Shield of Arizona
What is Cade Burnham's role at Blue Cross Blue Shield of Arizona?
Cade Burnham is WFM Systems Administrator
What industry does Cade Burnham work in?
Cade Burnham works in the Health, Wellness & Fitness industry.
Cade Burnham Email Addresses
Cade Burnham Phone Numbers
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