Bryan Hawke
Lead Quality Control Specialist at Assurant | Dayton, Ohio, United States
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Bryan Hawke is a seasoned professional currently serving as the Lead Quality Control Specialist at Assurant, where he leverages over 12 years of extensive experience in the insurance contact center industry. In his pivotal role, Bryan is responsible for ensuring the highest standards of quality and compliance within the department. He adeptly shares error feedback with Quality Control Specialists, employing tact, diplomacy, and professionalism to foster an environment of continuous improvement. His ability to communicate cascading procedural changes clearly and effectively is vital in helping his team consistently meet deadlines and adhere to regulatory requirements.
Bryan's expertise extends to conducting thorough audits within both internal and external systems, ensuring that department procedures are not only met but optimized for efficiency. His strong background in hazard insurance processing equips him with the knowledge to navigate complex insurance protocols, enhancing the overall customer experience. Bryan's commitment to consistency and excellence is reflected in his leadership style, where he emphasizes teamwork and collaboration, even in remote settings. His skills in large group facilitation and remote troubleshooting further enable him to guide his team through challenges, ensuring that they remain aligned with organizational goals.
As a reliable and dedicated professional, Bryan Hawke continues to make significant contributions to Assurant, driving quality control initiatives that enhance operational effectiveness and elevate customer satisfaction. His blend of technical expertise and interpersonal skills positions him as a key asset in the ever-evolving landscape of the insurance industry.
Lead Quality Control Specialist at Assurant in April 2019 to Present
Quality Control Specialist at Assurant in July 2017 to April 2019
Senior Processing Specialist at Assurant in September 2014 to July 2017
Resolution Specialist at Assurant in October 2013 to September 2014
Customer Care Specialist at Assurant in September 2010 to October 2013
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Clark State College, Associate's degree
Wright State University, Bachelor of Arts - BA
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Employee Training
Customer Service Management
Microsoft Word
Communication
Data Entry
Leadership
Team Management
Time Management
Standard Operating Procedure (SOP)
Microsoft Office
Leadership Development
Customer Support
Training & Development
People Management
Troubleshooting
Research
Attention to Detail
Project Planning
Contact Centers
Customer Experience
Conflict Resolution
Hazard Insurance Processing
Loss Draft
Data Analysis
consistency
Customer Satisfaction
Fidelity
ServiceNow
Salesforce
Conflict Management
Analytical Skills
Problem Solving
Auditing
Microsoft Excel
Team Leadership
Facilitation
Project Management
Remote Troubleshooting
Mentoring
Meeting Facilitation
Large Group Facilitation
Quality Assurance
Quality Control
Customer Service
Customer-focused Service
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Discover more about AssurantWhat is Bryan Hawke email address?
Email Bryan Hawke at [email protected]. This email is the most updated Bryan Hawke's email found in 2026.
How to contact Bryan Hawke?
To contact Bryan Hawke send an email to [email protected]. (updated on September 06, 2024)
What company does Bryan Hawke work for?
Bryan Hawke works for Assurant
What is Bryan Hawke's role at Assurant?
Bryan Hawke is Lead Quality Control Specialist
What is Bryan Hawke's Phone Number?
Bryan Hawke's phone (216) ***-*625
What industry does Bryan Hawke work in?
Bryan Hawke works in the Insurance industry.
Bryan Hawke Email Addresses
Bryan Hawke Phone Numbers
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