Britteny W
VIP Support Specialist (Tier II) at Empower AI | Washington DC-Baltimore Area
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Britteny W. is a seasoned IT professional currently excelling in her role as a VIP Support Specialist (Tier II) at Empower AI. With a strong focus on delivering exceptional technical support to high-profile end-users, Britteny leverages her extensive expertise in troubleshooting and system administration to ensure seamless operations within a fast-paced, deadline-driven environment. Her responsibilities encompass face-to-face technical support for desktop and laptop computers, as well as mobile devices, where she adeptly resolves issues related to Microsoft operating systems and network services.
A key aspect of Britteny’s role involves configuring Microsoft Office user settings to meet the specific needs of VIP clients, ensuring they have the tools necessary for optimal productivity. She also oversees the JSP Move, Add, Change (MAC) requests, acting as a vital liaison between end-users and the IT department to facilitate smooth transitions and modifications. Her proficiency with tools such as Active Directory, SharePoint, and the BMC Remedy ticketing system allows her to efficiently manage and track support requests, further enhancing the user experience.
Britteny’s commitment to excellence is evident in her ability to identify and prioritize goals, proactively addressing potential issues before they escalate. Her adeptness at maintaining both hardware components and office productivity applications positions her as a valuable asset to the Empower AI team. With a keen eye for detail and a results-oriented mindset, Britteny continues to contribute significantly to the success of complex IT operations, ensuring that all VIP users receive the highest level of support and service.
VIP Support Specialist (Tier II) at Empower AI in February 2024 to Present
VIP Support Specialist (Tier II) at Seneca Resources in July 2023 to January 2024
Tier 1 Agent at GovTact in November 2022 to July 2023
Senior Information Technology Specialist at Alpha Omega Integration, LLC in March 2022 to October 2022
IT Specialist at Insight Global in December 2021 to March 2022
IT Specialist at DMI (Digital Management, LLC) in June 2021 to November 2021
System Administrator at DMI (Digital Management, LLC) in January 2021 to June 2021
Desktop Support Specialist at Kforce Inc in April 2020 to December 2020
Mid Computer Specialist at ECS in July 2019 to April 2020
Computer Specialist at DMI (Digital Management, LLC) in June 2018 to July 2019
Computer Specialist at Applied Computing Technologies in July 2016 to March 2018
Proprietary Systems Specialist at CACI International Inc in February 2014 to July 2016
Administrative Support/Graphic Specialist at SAIC in March 2012 to August 2013
Administrative Support/Graphic Specialist at Innovation Employee Solutions in May 2010 to March 2012
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University of Maryland Global Campus, Bachelor's degree, October 2026
Career Technical Institute, October 2026
Gwynn Park High School, Diploma, October 2026
Prince George's Community College, October 2026
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Teamwork
Phone Etiquette
Attention to Detail
Customer Service
Troubleshooting
Computer Repair
Software Installation
System Administration
Software Documentation
Technical Support
Information Technology
Administrative Assistants
Government
Call Center
Customer Satisfaction
Administration
Data Entry
Technical Writing
Software
Spreadsheets
Service Desk
Printer Support
Computer Hardware Troubleshooting
Microsoft Office
Databases
Active Directory
Windows 7
Computer Hardware
Access
SharePoint
Microsoft Excel
Windows
Windows XP
PowerPoint
Hardware
Outlook
Operating Systems
Microsoft Word
Adobe Acrobat
BMC Remedy
Remote Desktop
iPhone
Android
Laptops
Time Management
Desktop Administration
Plotters
BMC Remedy Ticketing System
BMC Remedy User
Software Troubleshooting
Bomgar
Help Desk Support
Microsoft Office 2007
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Discover more about Empower AIWhat is Britteny W email address?
Email Britteny W at [email protected] and [email protected]. This email is the most updated Britteny W's email found in 2026.
What is Britteny W phone number?
Britteny W phone number is 3016744102.
How to contact Britteny W?
To contact Britteny W send an email to [email protected] or [email protected]. If you want to call Britteny W try calling on 3016744102. (updated on August 20, 2024)
What company does Britteny W work for?
Britteny W works for Empower AI
What is Britteny W's role at Empower AI?
Britteny W is VIP Support Specialist (Tier II)
What industry does Britteny W work in?
Britteny W works in the Information Technology & Services industry.
Britteny W Email Addresses
Britteny W Phone Numbers
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