Brian Terrick

Brian Terrick currently serves as the Head of IT Service Management at Barings, where he leads the global Technology and Data IT Service Management team. In this strategic role, Brian is responsible for driving the evolution of technology infrastructure delivery towards a more service-oriented model, ensuring that IT services align seamlessly with business objectives. His leadership focuses on enhancing the maturity of ITIL processes, including Incident, Problem, Change, and Configuration Management, while also strengthening controls and risk management frameworks. A key initiative under his guidance is the ongoing development and refinement of the Configuration Management Database (CMDB) within ServiceNow, which serves as the backbone for accurate asset management and service reporting.

Brian’s expertise in Agile, SRE, and DevOps methodologies enables him to foster a culture of continuous improvement and operational excellence. His strategic thinking and visionary leadership are instrumental in implementing process improvements that increase transparency and efficiency across cross-functional teams. By leveraging industry best practices and frameworks, he ensures that service delivery is both reliable and scalable, supporting Barings’ global technology infrastructure needs. His focus on metrics-driven governance and engagement helps create meaningful insights for all levels of leadership, facilitating informed decision-making and proactive risk mitigation.

With a strong background in telecommunications, Six Sigma, and process improvement, Brian excels at leading complex initiatives that enhance service quality and operational resilience. His ability to adapt to evolving technological landscapes and his commitment to team development make him a vital driver of Barings’ IT transformation journey, positioning the organization for sustained success in a rapidly changing industry landscape.