Brian Mekka
Director of Customer Experience at Charter Steel | Greater Milwaukee
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As the Director of Customer Success at Charter Steel, Brian Mekka plays a pivotal role in shaping the strategic direction of customer experience initiatives across the organization. With a robust background in Contact Center Leadership and Customer Experience Management, Brian leads a dedicated team of industry professionals committed to delivering exceptional service and driving customer satisfaction. His expertise in Employee Engagement and Learning & Development ensures that his team is not only well-equipped but also motivated to exceed customer expectations consistently.
Brian's current focus includes spearheading key projects that enhance operational efficiency and strengthen customer loyalty. By leveraging advanced tools such as Speech Analytics and Workforce Optimization, he identifies trends and areas for improvement, enabling Charter Steel to refine its processes and elevate the customer journey. His collaborative approach fosters strategic partnerships across various divisions, ensuring that insights from customer interactions inform broader business strategies and technological advancements.
In addition to his leadership in customer service, Brian is adept at Quality Assurance and Internal Assessment, utilizing these skills to implement best practices that enhance service delivery. His commitment to process improvement and effective escalations management has resulted in streamlined operations that not only meet but often exceed industry standards. As a visionary leader, Brian Mekka is dedicated to transforming customer experiences at Charter Steel, ensuring that the company remains at the forefront of the steel industry while cultivating lasting relationships with its clients.
Director of Customer Experience at Charter Steel in January 2021 to Present
Customer Service Manager at Charter Steel in January 2021 to January 2021
Director, Credit Strategy & Engagement at Kohl's in January 2019 to January 2020
Director, Contact Center Shared Services at Kohl's in January 2016 to January 2019
Sr. Manager & Director, Digital Commerce Customer Care at Kohl's in January 2013 to January 2016
Asst. Manager, Manager, & Sr. Manager – Contact Centers at Kohl's in January 2006 to January 2013
Coordinator, Training & Quality Assurance at Kohl's in January 2005 to January 2006
Supervisor, Retail Collections Training at State Farm Bank in January 2004 to January 2005
Collector, Team Lead, & Training Specialist, Retail Collections at M&I Bank (Now Part of BMO Financial Group) in January 2000 to January 2004
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Carroll University, Bachelor of Education - BEd, January 1998 to January 2002
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Customer Service
Call Centers
Collections
Retail
Customer Satisfaction
E-commerce
Quality Assurance
Operations Management
Credit
Performance Management
Strategic Planning
Vendor Management
Analysis
Hiring
Customer Retention
Call Center
Recruiting
Change Management
Social Media
Customer Relations
Workforce Management
Workforce Planning
Microsoft Office
Team Leadership
Leadership
Team Building
Management
Training
Time Management
Employee Training
Employee Relations
Coaching
Interviews
Negotiation
Teamwork
Leadership Development
Interviewing
Mentoring
Team Motivator
Supervisory Skills
Problem Solving
Executive Management
Strategic Partnerships
Process Improvement
Contact Center Management
Compliance Management
Escalations Management
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Discover more about Charter SteelWhat is Brian Mekka email address?
Email Brian Mekka at [email protected]. This email is the most updated Brian Mekka's email found in 2026.
How to contact Brian Mekka?
To contact Brian Mekka send an email to [email protected]. (updated on January 20, 2024)
What company does Brian Mekka work for?
Brian Mekka works for Charter Steel
What is Brian Mekka's role at Charter Steel?
Brian Mekka is Director of Customer Experience
What is Brian Mekka's Phone Number?
Brian Mekka's phone (**) *** *** 504
What industry does Brian Mekka work in?
Brian Mekka works in the Consumer Services industry.
Brian Mekka Email Addresses
Brian Mekka Phone Numbers
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