Brian Guca
Manager Workforce Management at iQor | Utica, New York, United States
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Brian Guca is a dynamic and results-driven Workforce Management Manager at iQor, where he plays a pivotal role in optimizing workforce productivity within the Business Process Outsourcing (BPO) sector. With extensive experience in workforce planning and performance analysis, Brian is dedicated to enhancing operational efficiency and client satisfaction. His current responsibilities involve developing, maintaining, and optimizing workforce management processes across the organization, ensuring that customer needs are met with high-quality resolutions while adhering to stringent quality standards.
One of Brian's key projects includes managing a team of analysts tasked with reviewing operational queues to identify business opportunities that not only eliminate risks but also drive efficiencies and reduce costs. His expertise in capacity planning and call routing allows him to create and maintain sophisticated staffing models, ensuring that resources are allocated effectively to meet fluctuating demand. Brian's strong analytical skills, combined with his proficiency in tools such as Microsoft Excel and IEX, empower him to derive actionable insights that inform strategic decision-making.
In addition to his technical skills, Brian excels in cross-functional team leadership and communication, fostering collaboration across departments to achieve common goals. His problem-solving abilities and mathematical acumen enable him to tackle complex workforce challenges, making him an invaluable asset to iQor. As he continues to leverage his expertise, Brian is committed to driving the success of the organization by implementing innovative workforce management strategies that enhance overall performance and client satisfaction.
Manager Workforce Management at iQor in December 2016 to Present
Workforce Analyst at iQor in December 2015 to December 2016
Reservations Agent at InterContinental Hotels Group (IHG®) in August 2014 to December 2015
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Southern New Hampshire University, Bachelor of Science - BS, November 2026
Southern New Hampshire University, Associate of Arts and Sciences (A.A.S.), November 2026
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Staff Scheduling
Forecasting
Capacity Planning
Cross-functional Team Leadership
Payroll Processing
Management
Leadership
Customer Service
Telephony
Service Levels
Problem Solving
Presentations
Mathematics
Communication
Call Routing
Analytical Skills
Microsoft Excel
IEX
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Discover more about iQorWhat is Brian Guca email address?
Email Brian Guca at [email protected] and [email protected]. This email is the most updated Brian Guca's email found in 2026.
What is Brian Guca phone number?
Brian Guca phone number is 3157235922.
How to contact Brian Guca?
To contact Brian Guca send an email to [email protected] or [email protected]. If you want to call Brian Guca try calling on 3157235922. (updated on August 24, 2024)
What company does Brian Guca work for?
Brian Guca works for iQor
What is Brian Guca's role at iQor?
Brian Guca is Manager Workforce Management
What industry does Brian Guca work in?
Brian Guca works in the Information Technology & Services industry.
Brian Guca Email Addresses
Brian Guca Phone Numbers
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