Brian Draughn
Sr. Customer Insights Manager at SAP Concur | Greater Seattle Area
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Brian Draughn serves as the Sr. Customer Insights Manager at SAP Concur, where he leverages his extensive expertise in data analysis and customer engagement to drive strategic initiatives that enhance client satisfaction and operational efficiency. With a robust background in both government and corporate sectors, Brian has honed his ability to extract actionable insights from complex datasets, translating them into millions in saved revenue and improved customer retention rates.
In his current role, Brian has been instrumental in developing sophisticated Tableau dashboards that provide real-time monitoring of customer product usage and lifecycle stages. These dashboards not only track key performance indicators but also serve as vital tools for identifying trends that inform customer advocacy and growth strategies. His analytical prowess extends to providing strategic recommendations for marketing automation systems, ensuring that data needs and processes are aligned to maximize program outcomes.
Brian’s unique blend of skills, including proficiency in Python and intelligence analysis, allows him to conduct in-depth analyses that pinpoint ideal customer profiles and optimize engagement strategies. His leadership experience in joint military operations further enriches his approach to team collaboration and project management, fostering an environment where data-driven decision-making thrives. As he continues to navigate the evolving landscape of customer insights at SAP Concur, Brian remains committed to enhancing the customer experience through innovative data solutions and strategic foresight.
Sr. Customer Insights Manager at SAP Concur in April 2020 to Present
Marketing Data Analyst at IDC Technologies (Microsoft) in December 2017 to April 2020
Azure Communications and Escalations Analyst at Rational Interaction in June 2016 to October 2017
Technical Project Management Intern at SolutionsIQ in January 2016 to June 2016
Air Traffic Control Specialist at Federal Aviation Administration in January 2015 to January 2016
General Manager at Freedom Firearms in July 2013 to December 2013
Marketing Data Analyst at Fordham University in June 2012 to August 2013
Intelligence Analyst / Project Manager at US Army in May 2006 to February 2010
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Fordham University, Bachelor of Arts (B.A.), October 2026
Syracuse University, October 2026
University of St. Francis, October 2026
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HTML5
Dreamweaver
CSS
Python
Microsoft Office
Intelligence Analysis
Analysis
Team Leadership
Military Operations
Writing
Editing
Copy Editing
Microsoft Word
Creative Writing
OS X
Joint Military Operations
Military
Technical Writing
Training
Research
Security
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Discover more about SAP ConcurWhat is Brian Draughn email address?
Email Brian Draughn at [email protected], [email protected] and [email protected]. This email is the most updated Brian Draughn's email found in 2026.
What is Brian Draughn phone number?
Brian Draughn phone number is 2602490083.
How to contact Brian Draughn?
To contact Brian Draughn send an email to [email protected], [email protected] or [email protected]. If you want to call Brian Draughn try calling on 2602490083. (updated on January 05, 2025)
What company does Brian Draughn work for?
Brian Draughn works for SAP Concur
What is Brian Draughn's role at SAP Concur?
Brian Draughn is Sr. Customer Insights Manager
What industry does Brian Draughn work in?
Brian Draughn works in the Marketing & Advertising industry.
Brian Draughn Email Addresses
Brian Draughn Phone Numbers
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