Brian Dotchison
Business System Analyst, Digital Development at Rogers Communications | Mississauga, Ontario, Canada
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Brian Dotchison is a dedicated Business System Analyst at Rogers Communications, specializing in digital development and innovative solutions that enhance both customer and employee experiences. In his current role, Brian leverages his expertise in business process improvement, system requirements gathering, and project management to drive strategic initiatives that align with Rogers’ commitment to delivering seamless, high-quality communication services. His deep understanding of customer experience optimization and system analysis enables him to develop robust solutions that address complex business challenges, ensuring that Rogers remains competitive in the fast-paced, high-technology media landscape.
Key projects under Brian’s leadership include the development and enhancement of digital platforms aimed at streamlining customer interactions and internal workflows. His proficiency in front-end and back-end web development, along with his knowledge of REST APIs, allows him to collaborate effectively with cross-functional teams to implement scalable, user-centric solutions. Brian’s focus on data-driven decision-making ensures that system enhancements are aligned with business objectives, ultimately adding value for shareholders by improving operational efficiency and customer satisfaction.
With a strong foundation in program management and call center operations, Brian consistently strives to deliver solutions that optimize business processes while maintaining a focus on delivering the ultimate customer and employee experience. His expertise in system requirements and business analysis positions him as a key contributor to Rogers’ digital transformation initiatives, helping to shape innovative strategies that support the company’s growth and competitive edge in the telecommunications industry.
Business System Analyst, Digital Development at Rogers Communications in November 2018 to Present
Business Consultant / Senior Business Analyst at Rogers Communications in August 2015 to November 2018
Project Manager at Rogers Communications in September 2013 to August 2015
Senior Process Analyst at Rogers Communications in March 2012 to September 2013
Senior Process Analyst at Rogers Communications in November 2008 to March 2012
Business Analyst - Systems & Technology at Bell Canada in December 2003 to July 2008
Associate Director - Consumer Expertise Centre at Bell Canada in June 2003 to December 2003
Associate Director - Customer Care Projects at Bell Canada in May 2001 to June 2003
Associate Director - Ontario Control Centre - Service at Bell Canada in December 2000 to May 2001
Manager - Process & Performance, Field Management Services at Bell Canada in April 2000 to December 2000
Manager - Process, Repair Answer / Test at Bell Canada in June 1996 to April 2000
Technician at Bell Canada in June 1981 to January 1996
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Schulich School of Business - York University
Burnhamthorpe Collegiate Institute, OAC, August 1976 to August 1981
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Process Improvement
Program Delivery Management
Certified Business Analyst
Process Engineering
Business Process Mapping
Business Process Improvement
Project Management
Use Case Analysis
Use Case Diagrams
Business Requirements
System Requirements
Telecommunications
Call Centers
Cross-functional Team Leadership
Integration
Business Analysis
Customer Experience
Program Management
Business Process
Team Leadership
Wireless
Contact Centers
Front-end Development
REST API
Application Programming Interfaces
Back-End Web Development
Web Development
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Discover more about Rogers CommunicationsWhat is Brian Dotchison email address?
Email Brian Dotchison at [email protected] and [email protected]. This email is the most updated Brian Dotchison's email found in 2026.
How to contact Brian Dotchison?
To contact Brian Dotchison send an email to [email protected] or [email protected]. (updated on February 15, 2025)
What company does Brian Dotchison work for?
Brian Dotchison works for Rogers Communications
What is Brian Dotchison's role at Rogers Communications?
Brian Dotchison is Business System Analyst, Digital Development
What is Brian Dotchison's Phone Number?
Brian Dotchison's phone (416) ***-*333
What industry does Brian Dotchison work in?
Brian Dotchison works in the Information Technology & Services industry.
Brian Dotchison Email Addresses
Brian Dotchison Phone Numbers
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