Brian Dann
Service Desk Manager at iManage | Buffalo Grove, Illinois, United States
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As the Service Desk Manager at iManage, Brian D. Dann leverages over 25 years of extensive IT experience to drive exceptional service delivery and operational excellence. His role encompasses overseeing a dedicated team that is committed to providing top-tier technical support and ensuring seamless IT infrastructure management. Brian's leadership is characterized by a strong focus on client satisfaction, where he emphasizes the importance of building and nurturing high-performing teams. His expertise in Windows Desktop Administration and System Center Configuration Manager (SCCM) enables him to implement and upgrade hardware and software solutions that enhance efficiency and reduce costs.
Currently, Brian is spearheading several key projects aimed at optimizing service desk operations and improving response times. By developing comprehensive technical documentation and robust policies, he ensures that his team is equipped with the necessary resources to tackle complex technical issues effectively. His strategic approach to project management not only streamlines processes but also fosters a culture of continuous improvement within the team.
Brian's commitment to security is paramount in today’s rapidly evolving digital landscape. He actively implements best practices to safeguard sensitive information while maintaining high levels of service availability. His ability to blend technical acumen with strong interpersonal skills allows him to build lasting relationships with stakeholders, ensuring that IT service delivery aligns with the broader organizational goals. With a proven track record of success, Brian D. Dann continues to be a pivotal force in driving innovation and excellence at iManage, making significant contributions to the field of IT management.
Service Desk Manager at iManage in July 2024 to Present
Desktop Support Manager at Harper College in March 2020 to May 2024
Service Desk Manager at AIT Worldwide Logistics in September 2019 to February 2020
Service Desk Manager at Dovenmuehle Mortgage, Inc. in September 2015 to August 2019
Divisional Information Technology Manager at Nestle Pizza Division in October 2011 to June 2014
Consultant at ABS Associates in April 2011 to September 2011
Systems Administrator at Utilities, Inc in December 2007 to May 2010
Computer and network consulting at EZPC Consulting, Inc in March 2004 to October 2007
Application Specialist at Gardner, Carton & Douglas, LLP in March 2002 to March 2004
Network Administrator at McDermott, Will & Emery, LLP in March 1999 to March 2002
Helpdesk Manager at Prometheus Network Solutions, Inc in January 1997 to January 1999
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Virginia College, Master of Science - MS, September 2026
DePaul University, September 1997
Columbia College Chicago, Bachelor's degree, September 1987 to September 1989
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IT Infrastructure Management
Windows Desktop Administration
Microsoft Intune
Technical Documentation
Policy Development
Team Building
Team Management
Backup Exec
Application Packaging
Computer Forensics
Patch Management
Windows Server
Windows 7
Project Management
Security
Integration
Windows
Citrix
Technical Support
ITIL
Software Packaging
Service Desk Management
Active Directory
System Center Configuration Manager (SCCM)
Antivirus
IT Operations
System Administration
Customer Service
System Center
IT Service Management
IT Service Delivery
Teamwork
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Discover more about iManageWhat is Brian D Dann email address?
Email Brian D Dann at [email protected], [email protected] and [email protected]. This email is the most updated Brian D Dann's email found in 2026.
What is Brian D Dann phone number?
Brian D Dann phone number is 2172537139.
How to contact Brian D Dann?
To contact Brian D Dann send an email to [email protected], [email protected] or [email protected]. If you want to call Brian D Dann try calling on 2172537139. (updated on September 03, 2024)
What company does Brian Dann work for?
Brian Dann works for iManage
What is Brian Dann's role at iManage?
Brian Dann is Service Desk Manager
What industry does Brian Dann work in?
Brian Dann works in the Information Technology & Services industry.
Brian Dann Email Addresses
Brian Dann Phone Numbers
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