Brent Berrett
Contact Center Supervisor at Conduent | Provo, Utah, United States
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Brent Berrett currently serves as the Contact Center Supervisor at Conduent, where he plays a pivotal role in managing the reservation system for the California Department of Park and Recreation. With a robust background in call center management and quality assurance, Brent brings a wealth of expertise in production operations, program implementation, and quality compliance to his position. His leadership style is characterized by a focus on performance-driven outcomes, making him adept at navigating the complexities of multi-project management in a fast-paced environment.
In his current role, Brent is responsible for ensuring the seamless operation of the contact center, which is essential for delivering exceptional customer service to park visitors. He is instrumental in developing new policies and procedures that enhance operational efficiency and improve the overall customer experience. Additionally, Brent creates and maintains comprehensive training documents, ensuring that all team members are well-equipped to meet the demands of their roles. His commitment to staff development is evident through his mentoring and leadership initiatives, which foster a culture of continuous improvement within the team.
Brent's expertise extends to performing User Acceptance Testing (UAT) on new software and system updates, ensuring that all technological implementations align with the center's operational goals. His proficiency in tools such as Microsoft Office and Excel further supports his ability to analyze performance metrics and resource allocation effectively. As a strategic planner, Brent is dedicated to optimizing job scheduling and enhancing team productivity, all while maintaining a strong focus on quality compliance in a multicultural production environment. Through his efforts, Brent not only drives the success of the contact center but also contributes to the broader mission of providing accessible and enjoyable recreational experiences for California residents and visitors alike.
Contact Center Supervisor at Conduent in July 2017 to Present
Business Analyst at Conduent in May 2023 to Present
Web Advisor Manager at Bluehost in August 2011 to June 2017
Senior Knowledge Analyst at Verio in June 2009 to March 2010
Customer Service Manager at Verio in February 1998 to June 2009
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Salt Lake Community College, None
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Customer Service
Call Center
E-commerce
SaaS
Cloud Computing
Product Management
Microsoft Office
Leadership
Staff Development
Customer Service Management
Team Leadership
Mentoring
Troubleshooting
Microsoft Excel
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Discover more about ConduentWhat is Brent Berrett email address?
Email Brent Berrett at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Brent Berrett's email found in 2026.
What is Brent Berrett phone number?
Brent Berrett phone number is 8013626871.
How to contact Brent Berrett?
To contact Brent Berrett send an email to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Brent Berrett try calling on 8013626871. (updated on September 01, 2024)
What company does Brent Berrett work for?
Brent Berrett works for Conduent
What is Brent Berrett's role at Conduent?
Brent Berrett is Contact Center Supervisor
What industry does Brent Berrett work in?
Brent Berrett works in the Internet industry.
Brent Berrett Email Addresses
Brent Berrett Phone Numbers
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