Brandy Heitman
Account Supervisor at North End Teleservices LLC | Louisville, Nebraska, United States
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Brandy Heitman serves as an Account Supervisor at North End Teleservices LLC, where she leverages her extensive experience in high-volume contact center environments to drive operational excellence and enhance customer satisfaction. With a strong focus on client advocacy, Brandy champions the needs of her clients by fostering transparent communication and ensuring that their success is at the forefront of all initiatives. Her role involves not only managing client relationships but also providing strategic and analytical insights that help identify operational issues and develop effective solutions.
Brandy's expertise in workforce management and quality assurance enables her to optimize performance metrics and enhance team productivity. She is adept at implementing innovative strategies that streamline processes and improve customer loyalty, ensuring that both clients and their customers receive exceptional service. Her commitment to compliance standards ensures that all client deliverables are met with the highest level of integrity and professionalism.
In addition to her strong problem-solving skills, Brandy excels in team leadership and people management, guiding her team through onboarding processes and ongoing training to foster a culture of excellence. Her proficiency in tools like Microsoft Word and her ability to communicate effectively in writing further enhance her capacity to deliver impactful reports and presentations to clients. As a seasoned leader, Brandy is dedicated to driving results and creating a positive impact within the organization and for its clients, making her an invaluable asset to North End Teleservices LLC.
Account Supervisor at North End Teleservices LLC in January 2024 to Present
Manager, Customer Care at First National Bank of Omaha in April 2021 to August 2023
Lead Specialist, Fraud Prevetion at First National Bank of Omaha in October 2018 to April 2021
Sr. Specialst, Customer Care at First National Bank of Omaha in February 2015 to October 2018
Switchboard Operator at First National Bank of Omaha in February 2015 to April 2015
Server at Old Chicago Restaurants in January 2015 to April 2015
Server and Bartender at Chili's Bar and Grill in April 2012 to January 2015
Hostess, Server, Manager at Village Inn in November 2009 to September 2011
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Bellevue University, Bachelor's degree, October 2026
Metropolitan Community College, Associate's degree, October 2026
Platteview Jr. Sr High School, High School Deploma, October 2026
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Work Orders
Task Assignment
Interpersonal Relationships
Conflict Resolution
Call Routing
Call Management
Account Management
Headcount Management
Voice of the Customer
Events
Easily Adaptable
Organization Skills
Confidentiality
Communication
SQL
Jira
Microsoft PowerPoint
Microsoft Word
Co
Written Communication
Employee Training
Project Management
Coaching
Customer Loyalty
Teamwork
Contact Center Management
People Management
Microsoft Excel
Customer Experience
Problem Solving
Hospitality
Customer Satisfaction
Sales
Bartending
Training & Development
Skilled Multi-tasker
Credit Cards
Quality Assurance
Fraud Detection
Credit Card Fraud Prevention
Project Planning
Workforce Planning
Onboarding
Collaborative Problem Solving
Customer Service
Management
Banking
Microsoft Office
Credit
Call Centers
Time Management
Team Leadership
Leadership
Training
Team Building
Small Business
Small Business Management
Strategic Planning
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Discover more about North End Teleservices LLCWhat is Brandy Heitman email address?
Email Brandy Heitman at [email protected]. This email is the most updated Brandy Heitman's email found in 2026.
How to contact Brandy Heitman?
To contact Brandy Heitman send an email to [email protected]. (updated on August 26, 2024)
What company does Brandy Heitman work for?
Brandy Heitman works for North End Teleservices LLC
What is Brandy Heitman's role at North End Teleservices LLC?
Brandy Heitman is Account Supervisor
What is Brandy Heitman's Phone Number?
Brandy Heitman's phone (402) ***-*363
What industry does Brandy Heitman work in?
Brandy Heitman works in the Banking industry.
Brandy Heitman Email Addresses
Brandy Heitman Phone Numbers
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