Brandy H
Head Of Operations & Customer Experience/SLC Site Leader - Remote at Earnest LLC | Salt Lake City Metropolitan Area
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Brandy H. serves as the Head of Operations and Customer Experience at Earnest LLC, where she plays a pivotal role in shaping the company's operational strategies and enhancing client satisfaction. With 18 years of extensive experience in operations management, Brandy has honed her expertise in driving process improvements and optimizing customer service delivery. Under her leadership, Earnest has been recognized as a Top Workplace by the SLC Tribune for five consecutive years, a testament to her commitment to fostering a positive and productive work environment.
In her current role, Brandy oversees key projects across various departments, including Credit/Underwriting, Client Happiness, Servicing Operations, Conversion/Sales, and Shared Ops Services. Her strategic vision and ability to adapt to changing market dynamics have enabled her team to streamline operations and enhance the customer journey, ensuring that clients receive exceptional service at every touchpoint. Brandy's proficiency in workforce management and team building allows her to cultivate high-performing teams that are aligned with the company's mission and values.
Brandy's passion for leadership development extends from entry-level positions to senior management, as she believes in empowering her team members to reach their full potential. Her skills in human resources, sales processes, and relationship building have been instrumental in creating a collaborative culture that prioritizes both employee engagement and customer satisfaction. As a social media strategist, she leverages digital platforms to enhance Earnest's brand presence and connect with clients in meaningful ways. With her grit and agility, Brandy continues to drive innovation and excellence at Earnest LLC, setting a benchmark for operational success in the financial technology sector.
Head Of Operations & Customer Experience/SLC Site Leader - Remote at Earnest LLC in January 2020 to Present
Head of Client Happiness and Salt Lake City Operations at Earnest LLC in December 2017 to January 2020
Director, Sourcing Operations at Thumbtack in January 2016 to December 2017
Senior Manager, Customer Support at Thumbtack in April 2014 to January 2016
Senior Manager, Customer Care - Seamless at Grubhub in August 2013 to April 2014
Head Of Operations - Customer Care at Seamless.com in March 2011 to August 2013
Manager, Internal Growth at Cintas in March 2005 to March 2011
Manager, Operations at SnugZ USA in March 2002 to March 2005
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Utah Valley University, Bachelor of Science (BS),Forensic Science and Technology,
Utah Valley University, Business Management - Entrepreneurship Emphasis,B.S.,
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Customer Experience
Customer Service
Call Centers
Customer Retention
Workforce Management
Leadership
Operations Management
Team Building
Salesforce.com
Team Leadership
Customer Satisfaction
Account Management
Team Management
Management
Process Improvement
Internal Growth Development
Social Media Communications
Social Media Strategist
Sales Process
CRM
Training
Troubleshooting
Vendor Management
Sales Operations
Sales
Direct Sales
B2B
Hiring
Inside Sales
Recruiting
Coaching
Building Relationships
Employee Training
Sales Management
Up-selling
Solution Selling
Forecasting
Cross-functional Team Leadership
Human Resources
Start-ups
Program Management
Budgets
Project Planning
Data Analysis
Data Analytics
Business Operations
Contact Centers
SaaS
Finance
Consumer Lending
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What is Brandy H email address?
Email Brandy H at [email protected]. This email is the most updated Brandy H's email found in 2026.
How to contact Brandy H?
To contact Brandy H send an email to [email protected]. (updated on January 17, 2024)
What company does Brandy H work for?
Brandy H works for Earnest LLC
What is Brandy H's role at Earnest LLC?
Brandy H is Head Of Operations & Customer Experience/SLC Site Leader - Remote
What is Brandy H's Phone Number?
Brandy H's phone (**) *** *** 365
What industry does Brandy H work in?
Brandy H works in the Financial Services industry.
Brandy H Email Addresses
Brandy H Phone Numbers
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