Brad Pridemore
Target Positions: Call Center Management | Business Analyst | Continuous Improvement at Currently seeking new opportunities | Denver Metropolitan Area
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Brad Pridemore is a seasoned IT professional with a strong focus on customer service and a proven track record in enhancing customer experiences within the technology sector. Currently seeking new opportunities, Brad is particularly interested in roles related to Call Center Management, Business Analysis, and Continuous Improvement, with a keen emphasis on IT Asset Management. His expertise lies in navigating complex customer inquiries and transforming challenging interactions into positive resolutions, showcasing his exceptional interpersonal skills and dedication to customer satisfaction.
In his previous roles, Brad has successfully led key projects aimed at optimizing contact center operations and improving workforce management strategies. His ability to analyze business processes and implement effective solutions has resulted in significant enhancements in customer service delivery and operational efficiency. With a strong foundation in planning, budgeting, and forecasting, he has consistently contributed to the long-term success of organizations by fostering enduring customer relationships and ensuring seamless knowledge transfer across teams.
Brad's commitment to continuous process improvement is evident in his proactive approach to identifying areas for enhancement and driving initiatives that yield measurable results. His skill set encompasses business process design, vendor management, and customer experience optimization, making him a valuable asset to any organization looking to elevate their service standards in a fast-paced IT environment. As he embarks on his next career chapter, Brad is eager to leverage his unique talents and extensive experience to contribute to a forward-thinking team that values innovation and customer-centric solutions.
Target Positions: Call Center Management | Business Analyst | Continuous Improvement at Currently seeking new opportunities in August 2022 to Present
IT Manager at AMI Mechanical, Inc. in December 2015 to July 2022
Consultant/Subject Matter Expert at Accenture in June 2012 to March 2015
Senior Business Analyst at Verizon Enterprise Solutions in November 2009 to June 2012
Senior Analyst at Verizon Enterprise Solutions in September 2005 to November 2009
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Heritage College-Denver, Associate's degree, November 2026
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IT Management
IT Operations
IT Asset Management
Technical Support
Planning Budgeting & Forecasting
Contact Center Operations
Contact Center Optimization
Contact Centers
Workforce Management
Service Level Management
Business Operations
Performance Management
Customer Service
Service Delivery
Customer Experience
Customer Retention
Customer Escalation Management
Case Management
Customer Satisfaction
Customer Satisfaction Research
Long-term Customer Relationships
Business Process Improvement
Net Promoter Score
Business Process Design
Outsourcing Management
Offshore Outsourcing
Vendor Management
Vendor Relationship Management
Training Delivery
Knowledge Transfer
Continuous Process Improvement
Microsoft Office
PowerPoint
Microsoft Excel
Telecommunications Billing
Telecommunications Management
Telecommunication Services
Telecommunications Policy
Business Ethics
CRM
Business Analysis
Management
Process Improvement
Call Centers
Training
Telecommunications
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Discover more about Currently seeking new opportunitiesWhat is Brad Pridemore email address?
Email Brad Pridemore at [email protected] and [email protected]. This email is the most updated Brad Pridemore's email found in 2026.
What is Brad Pridemore phone number?
Brad Pridemore phone number is 3035791428.
How to contact Brad Pridemore?
To contact Brad Pridemore send an email to [email protected] or [email protected]. If you want to call Brad Pridemore try calling on 3035791428. (updated on August 25, 2024)
What company does Brad Pridemore work for?
Brad Pridemore works for Currently seeking new opportunities
What is Brad Pridemore's role at Currently seeking new opportunities?
Brad Pridemore is Target Positions: Call Center Management | Business Analyst | Continuous Improvement
What industry does Brad Pridemore work in?
Brad Pridemore works in the Information Technology & Services industry.
Brad Pridemore Email Addresses
Brad Pridemore Phone Numbers
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