Boris Bachmann
Senior Service Deliver Manager at HCLTech | Frankfurt Rhine-Main Metropolitan Area
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Boris Bachmann currently serves as a Senior Service Delivery Manager at HCLTech, where he plays a pivotal role in orchestrating the company's global IT service operations. Leveraging over two decades of extensive experience in the IT industry, Boris specializes in delivering high-quality IT services that align with client expectations and business objectives. His expertise spans across IT management, contract management, and quality assurance, enabling him to oversee complex service delivery frameworks with a focus on continuous improvement and operational excellence.
In his current role, Boris is responsible for managing a diverse team of 120 resources, including managers and technical specialists, across multiple geographies. He ensures seamless coordination among on-site and remote teams, fostering a culture of collaboration and accountability. His deep knowledge of IT service management (ITSM), combined with strong analytical skills, allows him to identify process inefficiencies and implement innovative solutions that enhance service quality and customer satisfaction. Boris’s leadership style emphasizes leading by example, promoting a customer-centric approach, and driving change management initiatives to adapt to evolving technological landscapes.
Key projects under Boris’s leadership include the deployment of enterprise-wide ITSM frameworks, the integration of master data management (MDM) solutions, and the development of strategic business cases to support digital transformation initiatives. His ability to build strong relationships with internal and client stakeholders has been instrumental in elevating service delivery standards and strengthening partnerships. With a flexible and proactive mindset, Boris Bachmann continues to be a vital asset in delivering reliable, scalable, and efficient IT services at HCLTech, ensuring clients receive innovative solutions tailored to their unique needs.
Senior Service Deliver Manager at HCLTech in January 2023 to Present
IT Senior Service Excellence Manager at HCLTech Germany in November 2018 to December 2022
Senior Service Delivery Manager at HCL Technologie GmbH in October 2014 to November 2018
Information Technology System Administrator at Deutsche Bank AG in September 2010 to October 2014
IT System Engineer at SEB Bank AG in September 2006 to August 2010
Service Technician at EDV-Service-POINT GmbH in December 2005 to August 2006
IT System Engineer and Team Lead at EDS Global Field Service GmbH in April 2002 to December 2004
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IHK Koblenz, November 2026
Internationaler Bund, November 2026
Deutsche Bahn AG, Hanau, November 1992 to November 1995
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Incident Management
IT-Management
Servicedesk
contract management
Accounting
Quality management
MDM
Support von IT-Hardware
Software as a Service (SaaS)
People Management
IT-Service-Management
Agile Methoden
Teammanagement
Service Delivery Management
Managed Services
IT-Service-Managment
IT-Governance
Kommunikation
Customer-Relationship-Management (CRM)
Digitale Transformation
Presales
Business-Case-Entwicklung
Anforderungsanalyse
Vertragsverhandlungen
Vertragsmanagement
Vendor Management
Transition
Project Managment
Projektkoordination
IT-Outsourcing
Personalmanagement
Strategische Personalplanung
People Development
Coaching
Mentoring
Analytische Fähigkeiten
ITIL
Technischer Support
Mobility Services
Blackberry Enterprise Server
Emotionale Intelligenz
Belastbarkeit
Kritisches Denken
Zwischenmenschliche Kommunikation
Veränderungsmanagement
Kulturelles Bewusstsein
Design Thinking
Kreative Ideenfindung
Teamwork
Qualitätsmanagement
Generative KI
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Discover more about HCLTechWhat is Boris Bachmann email address?
Email Boris Bachmann at [email protected] and [email protected]. This email is the most updated Boris Bachmann's email found in 2026.
What is Boris Bachmann phone number?
Boris Bachmann phone number is +4915115231188.
How to contact Boris Bachmann?
To contact Boris Bachmann send an email to [email protected] or [email protected]. If you want to call Boris Bachmann try calling on +4915115231188. (updated on February 24, 2025)
What company does Boris Bachmann work for?
Boris Bachmann works for HCLTech
What is Boris Bachmann's role at HCLTech?
Boris Bachmann is Senior Service Deliver Manager
What industry does Boris Bachmann work in?
Boris Bachmann works in the Information Technology & Services industry.
Boris Bachmann Email Addresses
Boris Bachmann Phone Numbers
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