Bill Backinger
Managed Services Manager at E Tech Group | Cleves, Ohio, United States
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Bill Backinger serves as the Managed Services Manager at E Tech Group, where he leverages his extensive management experience to enhance operational efficiency and drive innovative solutions within the technology and manufacturing sectors. With a strong focus on developing and managing managed services platforms, Bill oversees critical projects such as Evo-OnTap, which provides 24/7 automation support, ensuring seamless operations for clients. His expertise extends to Evo-Operate, where he customizes automation training tailored to meet the unique needs of each organization, empowering teams to maximize their technological investments.
In addition to these initiatives, Bill is instrumental in the Evo-Checkup service, which emphasizes IT/OT preventative maintenance. This proactive approach not only mitigates potential disruptions but also enhances overall system reliability, aligning with industry best practices. His ability to analyze key performance indicators (KPIs) and implement effective job costing strategies has positioned him as a vital asset in optimizing managed services delivery.
Bill’s proficiency in tools like Zendesk and his commitment to fostering positive employee relations contribute to a collaborative work environment that encourages leadership development and effective decision-making. His analytical capabilities and positive attitude enable him to devise innovative solutions that address complex business and technology challenges, ultimately advancing E Tech Group’s strategic objectives. Through careful team management and a focus on continuous improvement, Bill Backinger is dedicated to driving success and delivering exceptional value to clients in the ever-evolving landscape of managed services.
Managed Services Manager at E Tech Group in March 2022 to Present
Technical Support Team Lead at ECI Software Solutions in June 2021 to March 2022
Software Support Assistant Manager at ECI Software Solutions in January 2020 to June 2021
Software Support Analyst Level 3 (Support Lead) at ECI Software Solutions in September 2019 to January 2020
Software Support Analyst Level 2 at ECI Software Solutions in January 2019 to September 2019
Software Support Analyst Level 1 at ECI Software Solutions in June 2017 to January 2019
Graphics Account Manger at Phototype in January 2015 to June 2017
Proofing Technician at Phototype in November 2011 to January 2015
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University of Cincinnati, Bachelor's degree
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IT Service Management
Business Development
Zendesk
Information Technology
SQL
Customer Service
Project Management
ERP Software
MySQL
Microsoft SQL Server
Positive Employee Relations
Technical Support
Defect Tracking
Key Performance Indicators
Manufacturing
Job Costing
Manufacturing Software
Saas
Call Control
Productivity Improvement
Leadership Development
Leadership
Agile Methodologies
User Stories
DevOps
Organizational Leadership
Value Stream Mapping
Decision-Making
Time Management
Customer Relationship Management (CRM)
Salesforce.com
Data Presentation
Active Listening
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Discover more about E Tech GroupWhat is Bill Backinger email address?
Email Bill Backinger at [email protected]. This email is the most updated Bill Backinger's email found in 2026.
How to contact Bill Backinger?
To contact Bill Backinger send an email to [email protected]. (updated on September 04, 2024)
What company does Bill Backinger work for?
Bill Backinger works for E Tech Group
What is Bill Backinger's role at E Tech Group?
Bill Backinger is Managed Services Manager
What is Bill Backinger's Phone Number?
Bill Backinger's phone (216) ***-*148
What industry does Bill Backinger work in?
Bill Backinger works in the Information Technology & Services industry.
Bill Backinger Email Addresses
Bill Backinger Phone Numbers
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