Bianca Oconnor
Coordinator Customer Service Operations at Whitehorse City Council | Berwick, Victoria, Australia
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Coordinator Customer Service Operations at Whitehorse City Council in January 2025 to Present
Full-time parenting at Career Break in January 2024 to January 2025
Executive Manager - Direct Sales & Retention | Contact Centre Manager at Australian Unity in August 2018 to December 2023
Resources Manager (Secondment) at Australian Unity in February 2018 to August 2018
Customer Service Team Manager at Australian Unity in January 2015 to August 2018
Claims Manager (Secondment) at Australian Unity in September 2016 to July 2017
Team Manager at Australia Post in December 2012 to December 2014
Quality Analyst at Australia Post in August 2012 to December 2012
Customer Service Consultant at Australia Post in November 2011 to August 2012
Team Manager at Serco - a world of experience in February 2008 to November 2011
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Templestowe College, October 1999 to October 2026
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Social Media Marketing
Social Media Communications
Product Marketing
Email Marketing
Market Analysis
Market Research
Market Planning
Office Administration
Contact Center Management
Customer Experience
Customer Retention
Quality Assurance
Staff Development
Real-time Monitoring
Budget Management
Strategic Planning
Cost-Benefit Analysis
Complaint Management
KPI Reporting
Stakeholder Engagement
Voice of the Customer
Inbound & Outbound functions
KPI Implementation
Reporting
Data Analytics
Contract Management
Remediation
Coaching & Mentoring
Telephony
Genesys
Salesforce Lightning
Recruitment
Service-Level Agreements (SLA)
Forecasting
Social Media
Product Research
Marketing
Policies & Procedures
Solution Implementation
Business Strategy
Leadership Development
Project Management
Performance Management
Recruiting
Team Management
Interviews
Call Centers
Stakeholder Management
Contact Centers
Team Leadership
Service Delivery
Change Management
Management
Workforce Management
Coaching
Customer Service
Employee Engagement
Leadership
Microsoft Office
Employee Rewards Programs
Public Speaking
Communication
Presentation Skills
Microsoft PowerPoint
Presentation Design
Customer-Focused Service
Customer Experience Design
Customer Journeys
Feedback Management
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Discover more about Whitehorse City CouncilWhat is Bianca O'connor email address?
Email Bianca O'connor at [email protected]. This email is the most updated Bianca O'connor's email found in 2026.
What is Bianca O'connor phone number?
Bianca O'connor phone number is 0448268891.
How to contact Bianca O'connor?
To contact Bianca O'connor send an email to [email protected]. If you want to call Bianca O'connor try calling on 0448268891. (updated on July 20, 2025)
What company does Bianca Oconnor work for?
Bianca Oconnor works for Whitehorse City Council
What is Bianca Oconnor's role at Whitehorse City Council?
Bianca Oconnor is Coordinator Customer Service Operations
What industry does Bianca Oconnor work in?
Bianca Oconnor works in the Insurance industry.
Bianca Oconnor Email Addresses
Bianca Oconnor Phone Numbers
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