Bevin Yap

Bevin Yap currently serves as the Head of Human Resources at Tele-centre Services Pte Ltd, where she plays a pivotal role in shaping the company's HR strategy and fostering a positive, compliant, and productive workplace environment. With extensive experience managing the full spectrum of human resources programs, Bevin is adept at streamlining HR operations, ensuring legal compliance with employment laws, and implementing policies that support organizational growth. Her expertise encompasses end-to-end recruitment, employee relations management, leave administration programs, and onboarding procedures, enabling her to attract and retain top talent while maintaining high employee engagement levels.

In her leadership capacity, Bevin oversees a dedicated team of three HR professionals, guiding them through daily HR operations such as payroll processing, recruitment advertising, and exit interviews. She has successfully organized initiatives like a one-day exclusive career fair in collaboration with the Workforce Singapore (WSG), which significantly boosted direct-hire placements and enhanced the company's employer branding. Her proficiency in managing work passes and work permit applications ensures compliance with government regulations, mitigating legal risks for the organization.

Bevin’s strategic approach to HR includes leveraging her skills in HR operations, budgeting, and supply chain management to optimize resource allocation and operational efficiency. Her focus on creating a seamless onboarding experience and maintaining robust employee relations underscores her commitment to fostering a supportive work environment. With her comprehensive HR expertise and hands-on leadership, Bevin Yap continues to drive Tele-centre Services’ human capital initiatives, aligning HR practices with business objectives and industry best practices in the dynamic contact center industry.