Bertille F
Salesforce Administrator at St. Luke's Duluth, MN | United States
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Bertille F. is a dedicated Salesforce Administrator at St. Luke's in Duluth, MN, where she leverages over three years of specialized experience to enhance customer relationship management (CRM) solutions within the healthcare sector. In her current role, Bertille partners with cross-functional teams, including business analysts, developers, and product owners, to design and implement intuitive screen layouts for custom applications that streamline workflows and improve user engagement. Her expertise in Salesforce administration is pivotal in optimizing processes that directly impact patient care and customer service.
One of Bertille's key projects involves the implementation of web-to-case and email-to-case functionalities, which have significantly elevated the user experience for customer support agents. By automating case routing and managing email alerts, she has not only improved response times but also enhanced overall customer satisfaction. Bertille is adept at gathering business requirements and customizing Salesforce solutions to meet the unique needs of healthcare professionals, ensuring that data integrity is maintained throughout various processes.
Her strong foundation in healthcare management, combined with her skills in project management and support management, allows her to navigate the complexities of the healthcare environment effectively. Bertille is also well-versed in Salesforce best practices, which helps her address user-adoption challenges and drive engagement among staff. As she continues to seek innovative solutions for St. Luke's, Bertille remains committed to fostering a culture of excellence in customer experience and operational efficiency within the organization.
Salesforce Administrator at St. Luke's Duluth, MN in December 2021 to Present
Salesforce Administrator at NCCO in July 2024 to Present
Salesforce User Experience Analyst at CrowdStrike in April 2021 to December 2021
IT Help Desk Support at Capital Care, Inc. in September 2017 to March 2021
Quality Assurance Assistant at Capital Care, Inc. in September 2015 to December 2017
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University of Maryland Global Campus, Bachelor of Science - BS, September 2026
Gustavus Adolphus College, Bachelor of Arts - BA, September 2026
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Databases
Problem Solving
Leadership
Healthcare Management
Critical Thinking
Quality Patient Care
Office Administration
Cardiopulmonary Resuscitation (CPR)
ICD-10
Health Information Management
Document Management
Team Management
Microsoft Outlook
Computer Literacy
Salesforce.com Development
Salesforce Administrator
Quality Assurance
Support Management
Documentation
Knowledge Management
Customer Support
Help Desk Support
Business Analysis
Presentations
Customer Service
Customer Experience
Microsoft Excel
Salesforce Lightning
Jira Service Desk
ServiceNow Administration
Salesforce Sales Cloud
Salesforce Service Cloud
Data Management
Automation
Incident Management
Agile Methodologies
Customer Relationship Management (CRM)
Project Management
Communication
Analytical Skills
Salesforce.com Administration
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Discover more about St. Luke's Duluth, MNWhat is Bertille F email address?
Email Bertille F at [email protected]. This email is the most updated Bertille F's email found in 2026.
How to contact Bertille F?
To contact Bertille F send an email to [email protected]. (updated on February 16, 2025)
What company does Bertille F work for?
Bertille F works for St. Luke's Duluth, MN
What is Bertille F's role at St. Luke's Duluth, MN?
Bertille F is Salesforce Administrator
What is Bertille F's Phone Number?
Bertille F's phone (***) ***-*105
What industry does Bertille F work in?
Bertille F works in the Hospital & Health Care industry.
Bertille F Email Addresses
Bertille F Phone Numbers
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