Bernd Gurn

Q: What is Bernd Gurn email address?

Email Bernd Gurn at bernd.gurn@etas.com. This email is the most updated Bernd Gurn's email found in 2026.

Q: How to contact Bernd Gurn?

To contact Bernd Gurn send an email to bernd.gurn@etas.com. (updated on March 08, 2025)

Service Manager at Bosch | Stuttgart Region

About Bernd Gurn

Bernd Gurn currently serves as an IT Service Manager at Bosch, where he plays a pivotal role in ensuring the seamless operation of the automotive platform PANTARIS. In this capacity, he acts as a key member of a shared services team within an Agile Release Train, focusing on optimizing processes, workflows, and tooling related to request and incident lifecycle management. His expertise in IT Service Management (ITSM), combined with a deep understanding of ITIL best practices, enables him to maintain high service levels and drive operational excellence across complex automotive digital ecosystems.

Bernd’s responsibilities include collaborating closely with Servicedesk and DevOps teams to facilitate fast, efficient information flow, which is critical for maintaining high customer satisfaction (CSAT). His proficiency with tools such as New Relic, Kibana, and elasticsearch allows him to monitor system performance, analyze incident data, and implement proactive measures to prevent service disruptions. Additionally, his skills in requirements engineering and quality assurance contribute to continuous process improvements, ensuring that Bosch’s automotive platforms remain resilient, scalable, and aligned with industry standards.

Throughout his tenure, Bernd has led key projects aimed at enhancing incident management workflows, automating routine tasks, and refining service request handling. His focus on operational excellence and his ability to leverage advanced tooling like Drools and elasticsearch have significantly improved service delivery and incident resolution times. With a strong foundation in IT operations and a strategic mindset, Bernd Gurn continues to drive innovation and efficiency within Bosch’s automotive digital services, ensuring the platform’s robustness and reliability in a rapidly evolving industry.

Bernd Gurn Work