Berline B
Customer Service Specialist at Cigna Healthcare | Philadelphia, Pennsylvania, United States
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As a Customer Service Specialist at Cigna Healthcare, Berline B. plays a pivotal role in enhancing the client experience through exceptional service and support. With a steadfast commitment to resolving client inquiries, Berline has developed a keen ability to navigate complex healthcare scenarios, ensuring that each client receives timely and satisfactory resolutions. This position requires not only a deep understanding of healthcare policies and insurance coverage options but also the ability to empathize with clients, making Berline's communication skills a vital asset in her daily interactions.
In her current role, Berline is actively involved in key projects aimed at improving client engagement and satisfaction. By leveraging her analytical skills, she identifies trends in client inquiries and collaborates with her team to implement solutions that streamline processes and enhance service delivery. Her expertise in insurance billing and patient counseling allows her to recommend appropriate coverage options tailored to individual client needs, further solidifying her reputation as a trusted resource within the organization.
Previously, Berline excelled as a Scheduling Coordinator, where she honed her appointment scheduling and administrative assistance skills. This experience has equipped her with a comprehensive understanding of acute care protocols and patient care dynamics, enabling her to address client concerns with confidence and clarity. Berline's dedication to continuous improvement and her proactive approach to problem-solving make her an invaluable member of the Cigna Healthcare team, committed to fostering positive client relationships and delivering exceptional service in a fast-paced environment.
Customer Service Specialist at Cigna Healthcare in March 2023 to Present
Scheduling Coordinator at Thomas Jefferson University Hospitals in August 2022 to November 2022
Scheduling Coordinator at Children's Hospital of Philadelphia in November 2021 to April 2022
Patient Service Representative at Penn Medicine, University of Pennsylvania Health System in July 2020 to November 2021
Supervisor at Southeastern Pennsylvania Transportation Authority (SEPTA) in July 2018 to July 2020
Specialty Pharmacy Technician at Cigna in August 2013 to July 2018
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Peirce College, Bachelor of Business Administration - BBA, September 2026
Peirce College, Associate of Science - AS, September 2026
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Organization Skills
Analytical Skills
Healthcare
Customer Service
Microsoft Excel
Leadership
Communication
Medicine
Pharmacy Technicians
Administration
Business
Time Management
Management
Training
Insurance
Retail
Teamwork
Customer Experience
Customer Service Management
Data Entry
Office Administration
Patient Counseling
Pharmacy
Patient Advocacy
Appointment Scheduling
Medical Records
Insurance Billing
Patient Scheduling
Problem Solving
Interpersonal Skills
Coaching
Research
Staff Scheduling
Employee Training
Phone Etiquette
Schedules
Documentation
Typing
Medical Terminology
Acute Care
Administrative Assistance
Patient Care
Written Communication
Patient Support
Pharmacy Practice
Multitasking
Scheduling Management
Scheduling
Insurance Verification
Skilled Multi-tasker
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Discover more about Cigna HealthcareWhat is Berline B email address?
Email Berline B at [email protected]. This email is the most updated Berline B's email found in 2026.
How to contact Berline B?
To contact Berline B send an email to [email protected]. (updated on September 24, 2024)
What company does Berline B work for?
Berline B works for Cigna Healthcare
What is Berline B's role at Cigna Healthcare?
Berline B is Customer Service Specialist
What is Berline B's Phone Number?
Berline B's phone (215) ***-*742
What industry does Berline B work in?
Berline B works in the Hospital & Health Care industry.
Berline B Email Addresses
Berline B Phone Numbers
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