Benjamin Zhan
Executive Director - Group Customer Intelligence & Product Owner Transformation at Standard Chartered Bank | Singapore
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Benjamin Zhan currently serves as the Executive Director of Group Customer Intelligence & Product Owner Transformation at Standard Chartered Bank, where he plays a pivotal role in shaping the bank’s digital transformation and customer-centric strategies. With a deep expertise in data-driven decision-making, Benjamin leads initiatives that leverage advanced analytics and customer insights to enhance product offerings and improve user experiences across the bank’s retail banking and fintech segments. His focus on integrating innovative digital solutions aligns with the bank’s vision to deliver seamless, personalized banking experiences that foster long-term customer engagement.
In his current role, Benjamin oversees key projects such as the evolution of the Global Customer Dashboard, which consolidates over 40 critical business metrics to enable real-time insights and strategic decision-making. He has successfully embedded mobile analytics capabilities within SG and HK banking apps, powered by Adobe, providing granular insights into customer behavior and app performance. These insights have driven UI/UX optimizations, resulting in increased app engagement and satisfaction. Benjamin’s leadership in establishing a dedicated customer intelligence team has been instrumental in delivering global metrics and fostering a data-driven culture across the organization.
With an extensive background in digital financial services across Australia and Southeast Asia, Benjamin excels in product development, agile design, and customer engagement strategies. His expertise in structured finance, campaign management, and change management complements his skills in leading complex systems and fostering innovation. A passionate advocate for design thinking and leadership, Benjamin continues to drive transformative initiatives that elevate Standard Chartered’s digital banking capabilities and customer experience.
Executive Director - Group Customer Intelligence & Product Owner Transformation at Standard Chartered Bank in January 2023 to Present
CPO & Executive Director - Head Mobile & Product Acceleration at Standard Chartered Bank in May 2020 to December 2022
Manager - Marketing Data & Analytics (Scrum Master) at Commonwealth Bank in March 2015 to October 2016
Manager - Customer Contact Strategy at Commonwealth Bank in June 2013 to February 2015
Analyst - Business Performance and Analytics at Westpac in December 2012 to June 2013
Insights Analyst at UBank in November 2010 to December 2012
Sales and Service Insights Analyst at UBank in December 2009 to November 2010
Direct Banking Specialist at UBank in August 2008 to December 2009
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University of Sydney, Bachelor
University of Sydney, Masters
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Team Management
Digital Transformation
Machine Learning
Product Development
Mobile Banking
Big Data Analytics
Internet Banking
Business Intelligence
Banking
Business Analysis
Analytics
Change Management
Strategy
Credit Risk
Leading Change
Loans
Structured Finance
Retail Banking
Business Process Improvement
Financial Services
Data Visualization
Product Design
Campaign Management
Agile Methodologies
Marketing
Digital Strategy
Mobile Applications
Systems Design
Complex Systems
Human Centered Design
Data Management
Statistical Modeling
SQL
SAS
Business Objects
Stakeholder Management
Management
Design Thinking
Leadership
Hive
Teradata
Propensity Modelling
Insight Analytics
hue
Work Flow and Process Design
Data-driven Marketing
Decision Sciences
Agile Design
Loyalty Marketing
Data Analytics
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Discover more about Standard Chartered BankWhat is Benjamin Zhan email address?
Email Benjamin Zhan at [email protected], [email protected] and [email protected]. This email is the most updated Benjamin Zhan's email found in 2026.
What is Benjamin Zhan phone number?
Benjamin Zhan phone number is +6597316835.
How to contact Benjamin Zhan?
To contact Benjamin Zhan send an email to [email protected], [email protected] or [email protected]. If you want to call Benjamin Zhan try calling on +6597316835. (updated on March 09, 2025)
What company does Benjamin Zhan work for?
Benjamin Zhan works for Standard Chartered Bank
What is Benjamin Zhan's role at Standard Chartered Bank?
Benjamin Zhan is Executive Director - Group Customer Intelligence & Product Owner Transformation
What industry does Benjamin Zhan work in?
Benjamin Zhan works in the Banking industry.
Benjamin Zhan Email Addresses
Benjamin Zhan Phone Numbers
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