Benjamin Sabolek

Benjamin Sabolek, currently serving as a Duty Manager at Coles Group, brings a unique blend of operational expertise and innovative service design to his role. In his capacity as a Duty Manager, Ben oversees daily store operations, ensuring a seamless customer experience while maintaining high standards of safety, efficiency, and team engagement. His hands-on leadership involves managing staff, resolving customer issues promptly, and implementing process improvements that enhance store performance. This operational foundation provides Ben with a deep understanding of frontline customer needs and the intricacies of retail service delivery.

Building on this practical experience, Ben has expanded his impact at Coles by taking on a strategic role as a Senior Service Designer within the Digital landscape. In this capacity, he leverages design thinking methodologies and service design principles to craft innovative solutions that improve customer journeys and streamline internal processes. His expertise in user research, usability testing, and data analytics allows him to identify pain points and opportunities for digital transformation. Ben collaborates closely with cross-functional teams—ranging from IT and marketing to store operations—to develop and test prototypes, ensuring that new digital services align with customer expectations and business objectives.

Ben’s ability to synthesize qualitative and quantitative research insights enables him to lead initiatives that enhance the overall shopping experience, whether through digital interfaces or in-store service improvements. His skills in Figma and data analysis support the creation of user-centered designs and data-driven decision-making. Overall, Ben’s dual experience in store operations and service design positions him as a key driver of Coles Group’s customer-centric innovation, continuously striving to deliver meaningful, impactful experiences for both customers and team members.