Benitha Davis
BPO Manager at NTT DATA Services | Greater Chicago Area
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Benitha Davis is a seasoned BPO Manager at NTT DATA Services, where she leverages over a decade of experience in customer service, claims processing, sales, and call center operations within the financial and healthcare sectors. In her current role, Benitha is responsible for overseeing the multi-channel operations of Life Insurance products, ensuring that her team delivers exceptional service while adhering to industry standards and regulatory requirements. Her expertise in personnel leadership and workforce management allows her to effectively manage a diverse team of professionals, fostering an environment of collaboration and continuous improvement.
One of Benitha's key projects involves the implementation of innovative improvement programs aimed at enhancing operational efficiency and customer satisfaction. By defining clear roles and responsibilities within her team, she establishes a framework that empowers her staff to excel in their functions. Her commitment to quality assurance is evident in her meticulous approach to monitoring performance metrics and utilizing NICE Call Recording technology to provide constructive feedback and training opportunities.
Benitha's strong communication skills and ability to build client relations have been instrumental in driving successful negotiations and presentations, further solidifying NTT DATA Services' reputation as a leader in the industry. As she continues to navigate the complexities of the contact center landscape, her focus remains on delivering strategic solutions that not only meet but exceed client expectations, positioning her team for sustained success in a competitive market.
BPO Manager at NTT DATA Services in October 2019 to Present
Call Center Supervisor at Aetna in September 2016 to June 2019
Quality Assurance Specialist at Enova International in September 2014 to September 2015
Quality Assurance Training Specialist at dentalplans.com in November 2011 to March 2014
Senior Customer Ser at Bankers Life in July 2009 to January 2011
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Key Performance Indicators
Personnel Leadership
Microsoft Outlook
Client Relations
Voice of the Customer
Presentations
Compensation
Negotiation
Teamwork
Problem Solving
Customer Engagement
Customer Satisfaction
Communication Training
Customer Service Operations
Time Management
Call Center Administration
Analytical Skills
Workforce Management
Communication
Hiring
Customer Support
Decision Quality
Contact Centers
Call center start-up
Contact Center Management
Quality Assurance
Leadership
Salesforce.com
NICE Call Recording
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Discover more about NTT DATA ServicesWhat is Benitha Davis email address?
Email Benitha Davis at [email protected]. This email is the most updated Benitha Davis's email found in 2026.
How to contact Benitha Davis?
To contact Benitha Davis send an email to [email protected]. (updated on September 25, 2024)
What company does Benitha Davis work for?
Benitha Davis works for NTT DATA Services
What is Benitha Davis's role at NTT DATA Services?
Benitha Davis is BPO Manager
What is Benitha Davis's Phone Number?
Benitha Davis's phone (**) *** *** 427
What industry does Benitha Davis work in?
Benitha Davis works in the Government Relations industry.
Benitha Davis Email Addresses
Benitha Davis Phone Numbers
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