Ben Pasfield

Ben Pasfield currently serves as the Technical Operations Manager at eHealth Queensland, where he plays a pivotal role in overseeing the operational integrity and continuous improvement of Queensland Health’s Integrated Electronic Medical Record (EMR) System. In this capacity, Ben leverages his extensive expertise in IT Service Management, project management, and healthcare IT to ensure the seamless delivery of critical digital health services across the state. His leadership is instrumental in coordinating complex application support initiatives, managing stakeholder relationships, and implementing best practices aligned with ITIL frameworks to optimize system performance and reliability.

Ben’s role involves overseeing the day-to-day technical operations, ensuring that the EMR system remains resilient, secure, and compliant with healthcare regulations. He actively leads cross-functional teams in troubleshooting, incident management, and system upgrades, always aiming to minimize downtime and enhance user experience for clinicians and administrative staff. His proficiency in SQL and Microsoft Office tools supports data analysis and reporting efforts that inform strategic decision-making and continuous system enhancements.

A key aspect of Ben’s work is fostering collaboration among diverse stakeholders, including clinical users, IT teams, and executive leadership, to align technology solutions with organizational goals. His proactive approach and strong work ethic drive initiatives that improve healthcare delivery through innovative IT solutions. With a focus on professional development and operational excellence, Ben Pasfield is committed to advancing Queensland Health’s digital transformation journey, ensuring that the EMR system remains a reliable backbone for patient care and clinical efficiency.