Ben Niland
Freelance Consultant at Freelance | Greater Sydney Area
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Ben Niland currently serves as a Freelance Consultant, leveraging his extensive expertise to drive impactful business transformations across diverse industries, including telecommunications and finance. In this role, Ben collaborates closely with external clients to identify opportunities for enhancing agility, optimizing service delivery, and fostering innovative solutions that align with strategic objectives. His pragmatic and humanistic approach ensures that stakeholder engagement and customer-centricity remain at the forefront of every engagement, enabling organizations to adapt effectively in rapidly evolving digital landscapes.
Ben’s key projects often involve facilitating strategic workshops using design thinking methodologies, bringing together cross-functional teams and key stakeholders to co-create solutions that address complex operational challenges. His proficiency in Agile coaching and Scrum facilitation helps clients embed iterative development practices, improve team collaboration, and accelerate time-to-market for new products and services. Additionally, his expertise in Lean Six Sigma principles supports process optimization initiatives, reducing waste and enhancing operational efficiency.
With a strong background in service and network environments, Ben specializes in guiding digital transformation efforts, implementing customer experience improvements, and managing vendor relationships to ensure seamless service delivery. His skills in business analysis and operations management enable him to develop actionable insights, craft strategic roadmaps, and foster a culture of continuous improvement. Whether advising on mobile communications projects or leading business transformation initiatives, Ben’s holistic approach and industry-specific knowledge make him a trusted partner for organizations seeking to navigate change and unlock new opportunities in today’s competitive landscape.
Freelance Consultant at Freelance in May 2023 to Present
Agile Coach at Westpac in June 2024 to Present
Scrum Master Capability Manager at eHealth NSW in September 2023 to May 2024
Career Break at Career Break in March 2023 to April 2023
Enterprise Agility Enablement Partner & Practice Lead at nbn® Australia in June 2022 to March 2023
Village Agile Coach & Scrum Master at Westpac in November 2020 to June 2022
Agile Chapter Lead & Tribe Agile Coach at Optus in May 2019 to November 2020
Lean Six Sigma Black Belt and CX Optimisation Manager at Optus in September 2016 to May 2019
Senior Manager, Network Operations at Optus in May 2012 to September 2016
Group Leader, Mobile Networks Customer & Performance at Optus in July 2010 to April 2012
Team Leader, Tier 2 Technical Support, Consumer Fault Management at Optus in June 2008 to June 2010
Team Leader, Tier 1 Technical Support, Consumer Fault Management at Optus in October 2007 to May 2008
Tier 1 / 2 Technical Support Consultant and Shift Leader at Optus in August 2005 to September 2007
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AGSM @ UNSW Business School, July 2026
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Kanban
Leadership Development
Coaching & Mentoring
Lean Tools
Lean Process Improvement
Confluence
Jira
Project Planning
Scrum
Operations Management
Customer Experience
Telecommunications
Service Delivery
Vendor Management
Team Leadership
Stakeholder Management
Project Delivery
Process Improvement
Business Process Improvement
Leadership
Business Analysis
Change Management
ITIL
Strategy
Product Management
Agile Methodologies
Lean Six Sigma
Business Transformation
Mobile Communications
Business Process
Project Management
LTE
3G
Kaizen
Coaching
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Discover more about FreelanceWhat is Ben Niland email address?
Email Ben Niland at [email protected]. This email is the most updated Ben Niland's email found in 2026.
How to contact Ben Niland?
To contact Ben Niland send an email to [email protected]. (updated on October 27, 2024)
What company does Ben Niland work for?
Ben Niland works for Freelance
What is Ben Niland's role at Freelance?
Ben Niland is Freelance Consultant
What is Ben Niland's Phone Number?
Ben Niland's phone (**) *** *** 428
What industry does Ben Niland work in?
Ben Niland works in the Hospital & Health Care industry.
Ben Niland Email Addresses
Ben Niland Phone Numbers
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