Ben Iroka
Technical Customer Support Advisor at IntouchCX | Winnipeg, Manitoba, Canada
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Ben Iroka currently serves as a Technical Customer Support Advisor at IntouchCX, where he leverages his extensive background in IT support and project management to deliver exceptional service to clients across diverse digital platforms. In this role, Ben specializes in troubleshooting complex technical issues related to digital devices, including smartphones, tablets, and PCs, ensuring swift resolution and optimal performance optimization for customers. His expertise in analyzing customer concerns allows him to provide tailored solutions that enhance user experience and foster long-term client satisfaction.
At IntouchCX, Ben is actively involved in key projects aimed at streamlining support operations through the integration of CRM databases and help desk support systems. His analytical thinking and attention to detail enable him to identify recurring technical issues and implement process improvements that boost operational efficiency. Additionally, Ben’s strong interpersonal skills facilitate effective communication with customers, ensuring clarity and empathy in voice, chat, and email interactions. His ability to navigate NAFDAC regulatory compliance requirements further underscores his commitment to maintaining high standards of service quality and regulatory adherence.
Ben’s multidisciplinary background, which includes civil engineering and community volunteering, enriches his approach to technical support by fostering a problem-solving mindset and a customer-centric attitude. Continually expanding his knowledge through platforms like LinkedIn Learning, he stays abreast of industry trends such as performance optimization and IT hardware support. Overall, Ben Iroka’s combination of technical expertise, project management experience, and dedication to professional growth makes him a valuable asset to the IntouchCX team and a trusted advisor for clients seeking reliable digital support solutions.
Technical Customer Support Advisor at IntouchCX in April 2024 to Present
Manager at Inniro Nigeria Limited in June 2022 to December 2022
Information Technology Trainee at Masparts Technology in February 2021 to May 2022
Quality Control Officer at Inniro Nigeria Limited in November 2020 to January 2021
Teacher at Federal Government of Nigeria (NYSC), Government Technical College Uyo in November 2019 to September 2020
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RRC Polytech, Diploma, August 2026
Madonna University Nigeria, Bachelor of Engineering - BE, August 2026
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Troubleshooting
Information Technology
Digital device expertise
Collaboration
Creative Problem Solving
Active Listening
Empathy
System navigation
Professionalism
Performance optimization
water processing and packaging equipment knowledge
Project Management
NAFDAC Regulatory Compliance
supply chain and logistics management
Operations Management
Process Optimization (Manufacturing)
Budgeting & Financial Management
Team Leadership
Client relationship management
Stakeholder Management
Analytical thinking
Problem Solving
Attention to Detail
Sales Expertise
Market Awareness
Negotiation Skills
Effective Communication
Adaptability
Multitasking
Customer Service
Customer Relationship Management (CRM)
Microsoft Dynamics CRM
CRM Databases
SAP CRM
SAP Products
CRM Integration
Salesforce.com
SAP ERP
Oracle CRM
Sage CRM
crm
Service Desk
Time Management
Teamwork
Interpersonal Skills
Customer Support
Presentation Skills
IT Support specialist
IT Hardware Support
Help Desk Support
Technical Support
2nd Line IT Support
Communication
String
Music Performance
Military Training
Music Composition
Military Training in NYSC
Music
Singing
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Discover more about IntouchCXWhat is Ben Iroka email address?
Email Ben Iroka at [email protected] and [email protected]. This email is the most updated Ben Iroka's email found in 2026.
How to contact Ben Iroka?
To contact Ben Iroka send an email to [email protected] or [email protected]. (updated on February 17, 2025)
What company does Ben Iroka work for?
Ben Iroka works for IntouchCX
What is Ben Iroka's role at IntouchCX?
Ben Iroka is Technical Customer Support Advisor
What is Ben Iroka's Phone Number?
Ben Iroka's phone (416) ***-*574
What industry does Ben Iroka work in?
Ben Iroka works in the Information Technology & Services industry.
Ben Iroka Email Addresses
Ben Iroka Phone Numbers
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