Ben Deetman

Ben Deetman currently serves as the IT Manager at Fletcher Hotels, where he plays a pivotal role in driving technological innovation and operational excellence across a rapidly expanding portfolio. Since joining the company, Ben has witnessed remarkable growth—from managing 21 hotels initially to overseeing the IT infrastructure for 110 properties as of 2024. This exponential increase underscores his ability to scale IT solutions efficiently while maintaining high standards of security, reliability, and user experience.

In his role, Ben is responsible for a broad spectrum of IT and communication systems, including television and presentation screen systems, key card access, Wi-Fi networks, and integrated communication platforms. His expertise in implementing standards and IT service management ensures that each hotel operates seamlessly, providing guests with a consistent and secure experience. Ben’s proficiency in change management and data center operations enables Fletcher Hotels to adapt swiftly to industry trends and technological advancements, such as cloud computing and virtualization with VMware ESX.

Ben’s strategic approach emphasizes the importance of security and data integrity, especially as the hotel industry increasingly relies on digital solutions. His deep understanding of ICT, servers, and cloud infrastructure allows Fletcher Hotels to remain flexible and competitive, offering unrivaled guest experiences and operational efficiency. With a passion for continuous improvement and growth, Ben Deetman is committed to leveraging his skills in IT management, security, and infrastructure to support Fletcher Hotels’ ambitious expansion and innovation goals, ensuring the company remains at the forefront of the hospitality industry’s digital transformation.