Becky Carbin
Senior Project Manager - Configuration Specialist at Verizon Business | Butler, Pennsylvania, United States
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Becky Carbin serves as a Senior Project Manager - Configuration Specialist at Verizon Business, where she leverages her extensive expertise in project and program management to drive the successful implementation of innovative network-based contact center solutions. With a strong foundation in both technical and analytical skills, Becky has earned a reputation for delivering projects on time and with the highest levels of customer satisfaction. Her current role involves managing the intricate migration of customer Automatic Call Distribution (ACD) applications to a new platform, ensuring that all aspects of inbound and outbound telephony, web call-back, scheduled call-back, web chat, collaboration, and email functionalities are seamlessly integrated.
Becky’s proficiency in software documentation and requirements analysis is pivotal in designing and installing new customer ACD applications using Microsoft Visio. Her ability to communicate effectively across various organizational levels allows her to facilitate knowledge transfer and training sessions, ensuring that both internal teams and external clients are well-equipped to utilize the new systems. Additionally, Becky employs Agile methodologies and Scrum practices to enhance project efficiency and adaptability, fostering a collaborative environment that encourages innovation and responsiveness to client needs.
Her commitment to excellence is further reflected in her skills in business case development and testing, which underpin her strategic approach to project management. As she continues to navigate the fast-paced landscape of telecommunications, Becky remains dedicated to optimizing customer experiences and driving operational success through her comprehensive understanding of call center technologies and project management principles.
Senior Project Manager - Configuration Specialist at Verizon Business in March 2010 to Present
Application Implementation Engineer at Verizon in April 2007 to August 2009
Application Implementation Engineer/Project Manager at Verizon Business in April 2007 to August 2009
Software Support and Training Specialist at Escapia in June 2004 to April 2007
Trainer/Support/QA/System Analyst at Escapia in June 2004 to April 2007
Tax Preparer at ARROW INCOME TAX SERVICE in December 2003 to April 2005
Technical Support Representative at ADELPHIA CABLE VISION in September 2003 to February 2004
Technical Support Representative at ADELPHIA CABLE VISION in September 2003 to February 2004
System Analyst I (OBUS Batch/Online Production Support) at WORLD COM in January 2000 to January 2002
Report Analyst, Editor, Sales at FUTURE CALL TELEMARKETING in January 1996 to January 2000
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Denver Technical College, A.S
Regis University, B.S
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Customer Satisfaction
Call Center Development
Coaching
Visio
Software Documentation
Project Management
MS Project
Call Center
Program Management
SQL
IVR
Troubleshooting
Systems Analysis
Requirements Analysis
Management
CRM
Cross-functional Team Leadership
Leadership
Training
Call Centers
Integration
Scrum
PMO
Customer Service
Databases
Access
Quality Assurance
SDLC
Agile Methodologies
Testing
Telecommunications
PMP
Technical Support
Vendor Management
Video Conferencing
Presentation Skills
Consulting
Critical Thinking
Decision-Making
Emotional Intelligence
Interpersonal Communication
Team Leadership
Creativity Skills
Diplomacy
Tactfulness
Business Case Development
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Discover more about Verizon BusinessWhat is Becky Carbin email address?
Email Becky Carbin at [email protected] and [email protected]. This email is the most updated Becky Carbin's email found in 2026.
How to contact Becky Carbin?
To contact Becky Carbin send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Becky Carbin work for?
Becky Carbin works for Verizon Business
What is Becky Carbin's role at Verizon Business?
Becky Carbin is Senior Project Manager - Configuration Specialist
What is Becky Carbin's Phone Number?
Becky Carbin's phone (215) ***-*248
What industry does Becky Carbin work in?
Becky Carbin works in the Information Technology & Services industry.
Becky Carbin Email Addresses
Becky Carbin Phone Numbers
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