Basil Wheeler
Senior Client Success Executive – NTT America at NTT Ltd. | Colorado Springs, Colorado, United States
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Basil Wheeler is a seasoned Senior Client Success Executive at NTT America, where he leverages over two decades of experience in strategic planning, business optimization, and operational leadership to enhance client relationships and drive organizational success. Having transitioned from the NTT European business, Basil has been instrumental in developing the Client Success Business function within the American organization. His previous role as the European Director of Client Success saw him establish and lead a robust Client Success framework across ten countries, showcasing his ability to manage large, diverse teams while fostering a culture of excellence and accountability.
At NTT America, Basil focuses on operationalizing strategy to ensure that client needs are met with precision and efficiency. His expertise in project management, change management, and leadership development enables him to implement innovative solutions that enhance client satisfaction and retention. Basil’s strong communication skills allow him to engage effectively with stakeholders at all levels, including C-suite executives, ensuring alignment between client expectations and organizational capabilities.
Key projects under his leadership include the development of tailored client engagement strategies that have significantly improved service delivery metrics and client feedback scores. Basil is also committed to coaching and mentoring emerging leaders within the organization, fostering a pipeline of talent that is essential for sustaining long-term success. His ITIL certification further underscores his commitment to best practices in IT service management, ensuring that NTT America remains at the forefront of client success in an ever-evolving technological landscape.
Senior Client Success Executive – NTT America at NTT Ltd. in February 2022 to Present
Director of Client Success Management – Europe, UK&I (Jun 2018 – Jan 2022) at NTT Ltd. in June 2018 to January 2022
European Incident Management Process Owner at Dimension Data in November 2017 to May 2018
Senior Client Operations Manager at Dimension Data in August 2014 to October 2017
Director of Operations at Mentor 24 (Pty) Ltd in October 2012 to December 2013
Senior Executive Manager (Operations: Trading & Beneficiation) at Namakwa Diamonds in July 2010 to September 2012
Operations Director (Shareholder) at Noble Choices Pty Ltd. / BW Wheeler Management Consultants in February 2009 to June 2010
Senior Operations Manager at Doxa Deo in January 2002 to February 2009
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Advanced Leadership Development Diploma (plus)
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Management
Strategic Planning
Budgets
Business Strategy
Project Management
Team Building
Negotiation
Business Planning
Process Improvement
Team Leadership
Leadership
Coaching
Leadership Development
Contract Negotiation
Business Analyst
Client Relations
Operational Excellence
Executive Management
Strategic HR
Marketing Management
Sales Management
Senior Stakeholder Management
People Skills
Business Process Improvement
New Business Development
Project Planning
Strategy
Management Consulting
Operations Management
Change Management
CRM
Training
Business Development
Public Speaking
ITIL Certified
Cross-functional Team Leadership
Customer Relationship Management (CRM)
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Discover more about NTT Ltd.What is Basil Wheeler email address?
Email Basil Wheeler at [email protected] and [email protected]. This email is the most updated Basil Wheeler's email found in 2026.
What is Basil Wheeler phone number?
Basil Wheeler phone number is +44 (O)78233 60032.
How to contact Basil Wheeler?
To contact Basil Wheeler send an email to [email protected] or [email protected]. If you want to call Basil Wheeler try calling on +44 (O)78233 60032. (updated on August 27, 2024)
What company does Basil Wheeler work for?
Basil Wheeler works for NTT Ltd.
What is Basil Wheeler's role at NTT Ltd.?
Basil Wheeler is Senior Client Success Executive – NTT America
What industry does Basil Wheeler work in?
Basil Wheeler works in the Management Consulting industry.
Basil Wheeler Email Addresses
Basil Wheeler Phone Numbers
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