Barbara Reap

Barbara Reap currently serves as a dedicated RN Care Coach at Bethesda Health, where she plays a pivotal role in enhancing patient experience and elevating clinical outcomes. Leveraging her extensive background in PACU/ASC nursing, surgery, and critical care, Barbara collaborates closely with nursing staff to implement best practices that foster a culture of exceptional customer service. Her expertise in patient safety, patient advocacy, and informatics enables her to identify areas for improvement and develop targeted strategies to boost HCAHPS scores, ensuring that patients’ voices are heard and their needs prioritized.

In her role, Barbara is a proactive planner and a friendly, approachable leader who excels at fostering teamwork and continuous quality improvement. She works diligently to streamline post-anesthesia care processes, optimize patient flow, and ensure adherence to safety protocols such as BLS and ACLS standards. Her focus on data-driven decision-making and her ability to integrate informatics tools have been instrumental in tracking performance metrics and implementing evidence-based interventions. Barbara’s commitment to professional development and her focus on meeting objectives make her a valuable asset to Bethesda Health’s mission of delivering compassionate, patient-centered care.

Through her key projects—such as developing staff training modules on patient safety, leading initiatives to improve communication during surgical transitions, and enhancing patient education—Barbara demonstrates her dedication to excellence in nursing practice. Her comprehensive skill set, combined with her strategic approach and focus on outcomes, positions her as a leader in advancing nursing quality and patient satisfaction at Bethesda Health.