Ashley Burtontrusty
IT Specialist at Health Resources and Services Administration (HRSAgov), HHS | York, Pennsylvania, United States
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Ashley Burton-Trusty is a dedicated IT Specialist at the Health Resources and Services Administration (HRSA), where she plays a pivotal role within the Bureau of Health Workforce. In her current position, Ashley leverages her extensive expertise in information technology to provide comprehensive user support and training, ensuring that both internal and external stakeholders can effectively utilize the Bureau’s information systems. Her commitment to delivering exceptional customer service is evident in her proactive approach to addressing user needs and enhancing overall customer satisfaction.
Prior to joining HRSA, Ashley honed her skills as a Quality Assurance Analyst for the City of Baltimore, where she was instrumental in managing Tier I and Tier II help desk service calls. This experience equipped her with a robust understanding of troubleshooting and problem-solving, which she now applies to the complex IT challenges faced by the Bureau. Ashley is adept at developing and implementing Standard Operating Procedures (SOPs) that streamline processes and improve operational efficiency.
Ashley’s current projects focus on the evolution of data management systems to align with changing program policies and processes. She is committed to ensuring that these systems not only meet regulatory requirements but also enhance the overall functionality and accessibility of health workforce data. With a strong foundation in mental health policy and government operations, Ashley is well-positioned to contribute to the ongoing success of HRSA’s mission to improve health outcomes across the nation. Her skills in Active Directory management, quality assurance, and supervisory leadership further underscore her value as a key player in advancing the Bureau’s objectives.
IT Specialist at Health Resources and Services Administration (HRSAgov), HHS in June 2019 to Present
QA Analyst at City of Baltimore - Mayor's Office of Information Technology in August 2013 to June 2019
Public Health Analyst at Dedicated Hearts LLC. in August 2016 to June 2017
Lead IT Specialist at TeleCommunication Systems, Inc. in August 2013 to September 2015
Administrative Specialist II at State of Maryland in May 2013 to August 2013
Customer Support Analyst at G & B Solutions Inc. in October 2009 to May 2013
Agent Assistant at Division of Parole and Probation in January 2008 to October 2009
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Purdue Global, Master’s Degree, July 2026
Coppin State University, Bachelor's Degree, July 2026
-, Bachelor's degree, July 2026
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Mental Health
IT Project & Program Management
Call Center Development
Service Desk
Standard Operating Procedure (SOP)
Policy Analysis
Data Entry
Training Delivery
Customer Satisfaction
Mental Health Advocacy
Training
Oral Communication
Teamwork
Phone Etiquette
Team Leadership
Human Services
Communication
Active Directory
ITIL
Windows Server
Microsoft Office
SOP development
Customer Service
Ticketing Software
Employee Training
Employee Management
Help Desk Support
Leadership
Technical Support
Call Centers
Network Administration
Networking
Administration
Troubleshooting
Government
Windows
Windows 7
Software Installation
Operating Systems
Policy
Windows XP
System Administration
Qualitative Research
Quality Assurance
Quality Improvement
Business Networking
Public Policy
Project Management
Program Management
Public Speaking
Management
Strategic Planning
Agile Project Management
Problem Solving
Supervisory Skills
Customer Support
Research
IT Operations
Agile Methodologies
Help Desk Implementation
Teaching
Microsoft Outlook
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Discover more about Health Resources and Services Administration (HRSAgov), HHSWhat is Ashley Burton-trusty email address?
Email Ashley Burton-trusty at [email protected] and [email protected]. This email is the most updated Ashley Burton-trusty's email found in 2026.
How to contact Ashley Burton-trusty?
To contact Ashley Burton-trusty send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Ashley Burtontrusty work for?
Ashley Burtontrusty works for Health Resources and Services Administration (HRSAgov), HHS
What is Ashley Burtontrusty's role at Health Resources and Services Administration (HRSAgov), HHS?
Ashley Burtontrusty is IT Specialist
What is Ashley Burtontrusty's Phone Number?
Ashley Burtontrusty's phone (215) ***-*377
What industry does Ashley Burtontrusty work in?
Ashley Burtontrusty works in the Government Relations industry.
Ashley Burtontrusty Email Addresses
Ashley Burtontrusty Phone Numbers
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