Arvind Kasi

Arvind Kasi, as Vice President - Quality, Risk & Compliance, Project Management for [24]7.ai, plays a pivotal role in shaping the organization’s strategic approach to delivering exceptional customer experiences through innovative quality and compliance initiatives. His current responsibilities encompass overseeing end-to-end quality assurance processes across both the India and Americas regions, ensuring adherence to global standards such as ISO 9001:2015. Arvind’s expertise in process re-engineering and his passion for cultivating a quality-driven culture have been instrumental in streamlining operations and enhancing service delivery.

A key focus area for Arvind is leveraging advanced sentiment analysis techniques to gauge both customer and frontline agent satisfaction, enabling proactive improvements in customer engagement strategies. His innovative approach blends Artificial Intelligence (AI) with Human Intelligence (HI) to facilitate quick resolutions, reduce escalations, and optimize overall customer experience. Under his leadership, [24]7.ai has successfully implemented robust risk management and compliance frameworks, ensuring the organization remains agile and compliant amidst evolving industry regulations.

Arvind’s extensive background in Six Sigma, vendor management, and operations management complements his strategic vision, allowing him to lead complex projects that drive continuous improvement and operational excellence. His commitment to training and development fosters a high-performance environment, empowering teams to deliver consistent quality standards. By integrating data-driven insights with process optimization, Arvind Kasi continues to elevate [24]7.ai’s reputation as a leader in the customer experience industry, ensuring the organization remains at the forefront of innovation while maintaining the highest standards of quality and compliance.