Arpan Rapal
Senior Analyst at Priority | Sahibzada Ajit Singh Nagar, Punjab, India
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Arpan Rapal currently serves as a Customer Service Analyst at Priority, where he leverages his extensive experience in customer care to enhance service delivery and optimize client satisfaction. With a solid foundation in customer support, having begun his career as a Customer Care Representative at CRM Services India Pvt. Ltd. in May 2019, Arpan quickly ascended to the role of Assistant Manager Customer Care within just four months. This rapid progression highlights his exceptional leadership capabilities, as he adeptly managed a team, monitored performance metrics, and provided constructive feedback to improve overall service quality.
At Priority, Arpan is instrumental in driving key projects aimed at streamlining customer interactions and enhancing operational efficiency. His expertise in on-call support and email communication allows him to address customer inquiries effectively, ensuring a seamless experience across multiple channels. Proficient in tools such as Jira Service Desk and Microsoft Excel, he utilizes data analytics to identify trends and implement solutions that enhance service delivery. Arpan's background in Mechanical Engineering and familiarity with SolidWorks further enrich his problem-solving skills, enabling him to tackle complex customer issues with a technical perspective.
Arpan's commitment to excellence in customer service is evident in his strong phone etiquette and communication skills, which foster positive relationships with clients and stakeholders alike. As he continues to evolve in his role, Arpan remains dedicated to leveraging his skills and experience to contribute to Priority's mission of delivering outstanding customer experiences.
Senior Analyst at Priority in February 2025 to Present
Customer Service Analyst at Priority in February 2022 to January 2025
Health and well-being at Career Break in April 2020 to February 2022
Assistant Manager Customer Care at Teleperformance in May 2019 to April 2020
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Punjab Technical University, Bachelor of Technology - BTech, September 2026
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On-call Support
English
Email
Communication
Client Services
Chat
Phone Etiquette
Jira Service Desk
Microsoft Excel
Leadership
SolidWorks
Mechanical Engineering
Customer Service
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Discover more about PriorityWhat is Arpan Rapal email address?
Email Arpan Rapal at [email protected]. This email is the most updated Arpan Rapal's email found in 2026.
How to contact Arpan Rapal?
To contact Arpan Rapal send an email to [email protected]. (updated on November 05, 2024)
What company does Arpan Rapal work for?
Arpan Rapal works for Priority
What is Arpan Rapal's role at Priority?
Arpan Rapal is Senior Analyst
What is Arpan Rapal's Phone Number?
Arpan Rapal's phone (**) *** *** 246
What industry does Arpan Rapal work in?
Arpan Rapal works in the Management Consulting industry.
Arpan Rapal Email Addresses
Arpan Rapal Phone Numbers
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