Arijana Bibic
Escalation Manager at LeaseAccelerator | Leesburg, Virginia, United States
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Arijana Bibic serves as an Escalation Manager at LeaseAccelerator, where she leverages over 12 years of experience in client relations to enhance customer satisfaction and streamline issue resolution processes. In her current role, Arijana is pivotal in ensuring that all customer-initiated inquiries are addressed within established Service Level Agreements (SLAs). She has developed a comprehensive Company-Wide Escalation Process that prioritizes confirmed defects, effectively channeling them into appropriate releases. This proactive approach not only mitigates potential disruptions but also fosters a culture of continuous improvement within the organization.
Arijana's expertise in Agile methodologies, particularly her adept use of Scrumban boards, allows her to manage workflows efficiently while maintaining flexibility in addressing customer needs. Her proficiency in tools like Jira and Confluence enhances her ability to track issues and collaborate across teams, ensuring that all stakeholders are aligned and informed. Additionally, she is dedicated to creating educational resources and guidance for both internal and external teams, which empowers them to resolve repetitive issues independently and enhances overall operational efficiency.
Her strong organizational skills and leadership capabilities are complemented by her commitment to customer service excellence. Arijana’s ability to interact seamlessly with new clients and resolve issues swiftly has made her an invaluable asset to LeaseAccelerator. As she continues to drive key projects that focus on remediation and customer satisfaction, Arijana remains a vital contributor to the company's mission of delivering exceptional lease management solutions.
Escalation Manager at LeaseAccelerator in October 2018 to Present
Customer Service Manager at Antenna79 in September 2014 to September 2018
Inventory and Shipping Manager at Pong Research in January 2013 to September 2014
Assistant Store Manager at Movado Group, Inc in August 2009 to May 2013
Receptionist at State Farm in May 2010 to March 2011
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Northern Virginia Community College, Associate of Social Science (A.S.), November 2026
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Project Management
Organize Tasks
Remediation
Slack
Confluence
Sales force
Data Analytics
Jira
Customer Service
Inventory Management
Inventory Control
Data Analysis
Daily Reports
Shipping & Receiving
International Shipping
NetSuite
Organization Skills
Organizational Leadership
Staff Management
Staff Development
Sales Management
Sales Operations
Customer Relations
Management
Training
Outlook
Analysis
Sales
Microsoft Office
Time Management
Visual Merchandising
Microsoft Word
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Discover more about LeaseAcceleratorWhat is Arijana Bibic email address?
Email Arijana Bibic at [email protected] and [email protected]. This email is the most updated Arijana Bibic's email found in 2026.
How to contact Arijana Bibic?
To contact Arijana Bibic send an email to [email protected] or [email protected]. (updated on August 26, 2024)
What company does Arijana Bibic work for?
Arijana Bibic works for LeaseAccelerator
What is Arijana Bibic's role at LeaseAccelerator?
Arijana Bibic is Escalation Manager
What is Arijana Bibic's Phone Number?
Arijana Bibic's phone (703) ***-*166
What industry does Arijana Bibic work in?
Arijana Bibic works in the Management Consulting industry.
Arijana Bibic Email Addresses
Arijana Bibic Phone Numbers
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