Appolonia Redmon
Client Services Technical Support Specialist at Availity | Folkston, Georgia, United States
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Appolonia Redmon is a dedicated Client Services Technical Support Specialist at Availity, where she leverages her extensive background in customer service to enhance client experiences in the healthcare technology sector. With a Bachelor of Science in Psychology from Georgia Southern University, Appolonia brings a unique perspective to her role, allowing her to understand and address client needs effectively. In her current position, she manages a high volume of calls daily, ranging from login assistance to troubleshooting complex X12 transaction failures. Her ability to resolve over 90% of customer issues on the first contact underscores her exceptional problem-solving skills and commitment to client satisfaction.
At Availity, Appolonia is not only responsible for providing technical support but also plays a crucial role in documenting customer interactions through Salesforce. This meticulous attention to detail ensures that all client concerns are tracked and addressed, contributing to the overall improvement of service delivery. Her proficiency with tools like Zendesk, Microsoft Office, and Gsuite enhances her efficiency in managing client inquiries and streamlining processes.
In addition to her technical skills, Appolonia is adept at conducting research on the Availity portal, which enables her to provide accurate and timely solutions to clients. Her experience across various industries, including retail and education, has equipped her with the versatility needed to adapt to diverse client needs. As a skilled multi-tasker with a strong foundation in client relations, Appolonia Redmon continues to make a significant impact at Availity, ensuring that clients receive the highest level of support in navigating their healthcare technology challenges.
Client Services Technical Support Specialist at Availity in January 2024 to Present
Agent Lead at Ibotta, Inc. in October 2022 to January 2024
Ecommerce Agent at Ibotta, Inc. in June 2022 to October 2022
CPG Agent at Ibotta, Inc. in October 2021 to June 2022
Intern at Casa de Esperanza de Los Ninos in August 2019 to September 2020
Desk Assistant at Georgia Southern University in July 2018 to July 2019
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Georgia Southern University, Bachelor’s Degree, September 2026
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EDI ANSI X12
NICE Call Recording
Salesforce
Jira
Problem Solving
Awin
Google Workplace
rakuten advertising
impact radius
button
commission junction
awkin
Computer Literacy
Relationship Building
Zendesk
Retail Sales
Social Media
Microsoft Office
HTML
Cascading Style Sheets (CSS)
PHP
SQL
JavaScript
Google Suite
Adobe Photoshop
Customer Support
Time Management
Team Building
Interviewing
Training
Skilled Multi-tasker
Customer Service
Written Communication
Presentation Skills
Employee Training
Communication
Collaborative Problem Solving
Organization Skills
Confidentiality
Teamwork
Client Relations
Slack
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Discover more about AvailityWhat is Appolonia Redmon email address?
Email Appolonia Redmon at [email protected] and [email protected]. This email is the most updated Appolonia Redmon's email found in 2026.
What is Appolonia Redmon phone number?
Appolonia Redmon phone number is 9124964376.
How to contact Appolonia Redmon?
To contact Appolonia Redmon send an email to [email protected] or [email protected]. If you want to call Appolonia Redmon try calling on 9124964376. (updated on January 01, 2025)
What company does Appolonia Redmon work for?
Appolonia Redmon works for Availity
What is Appolonia Redmon's role at Availity?
Appolonia Redmon is Client Services Technical Support Specialist
What industry does Appolonia Redmon work in?
Appolonia Redmon works in the Hospital & Health Care industry.
Appolonia Redmon Email Addresses
Appolonia Redmon Phone Numbers
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