Apichart T
Manager II Customer Care at Elevance Health | Los Angeles, California, United States
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Apichart T. currently serves as the Manager II of Customer Care at Elevance Health, where he plays a pivotal role in shaping the Anthem branded Neighborhood Store Strategy. His expertise in vendor management and business operations is instrumental in driving community engagement and enhancing the customer experience across diverse markets. Apichart is dedicated to empowering and developing Walk-in Customer Service Representatives, ensuring they possess the skills and knowledge necessary to provide exceptional service to members and prospective members alike.
In his role, Apichart is accountable for overseeing the performance of storefronts, implementing strategies that not only increase visibility but also foster strong relationships with community partners. His focus on achieving measurable results is evident in his meticulous approach to performance analysis and metrics, which he leverages to optimize team performance and enhance customer satisfaction.
Apichart's background in outsourcing BPO and contract development complements his management skills, allowing him to effectively navigate the complexities of customer care operations. His commitment to root cause analysis enables him to identify and address operational challenges, ensuring a seamless experience for customers. With a strong emphasis on team building and management, Apichart cultivates a collaborative environment that drives success and innovation within the customer care landscape. His passion for developing high-impact strategies positions him as a key player in Elevance Health's mission to deliver exceptional service and support to its diverse clientele.
Manager II Customer Care at Elevance Health in August 2021 to Present
Manager, Call Center Operations at Centene Corporation in December 2018 to April 2021
Sr. Analyst, Vendor Management at Verizon in August 2011 to April 2016
Specialist; Call Center/Vendor Managmenent at Verizon in September 2008 to July 2011
FSC Supervisor Network Operations at Verizon in February 2004 to September 2008
Contract Administrator at Walt Disney Imagineering in June 1990 to September 2001
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Purdue Global
California State University, Northridge, Business Administration and Management
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Customer Service
Vendor Management
Call Centers
Contract Management
Operations Management
Project Management
Telecommunications
Outsourcing
Program Management
Quality Control
Call Center Management
Customer Experience
Customer Satisfaction
Business Process Improvement
Contact Centers
Business Process Outsourcing (BPO)
Key Performance Indicators
Root Cause Analysis
Cost Reduction
Workforce Management
Microsoft Office
Management
Customer Support
Leadership Development
Cross-functional Team Leadership
Team Management
Team Leadership
Leadership
Team Building
Customer Service Management
Process Improvement
SOW
Driving Performance
Delivering Results
Achieving Measurable Results
Expatriate Management
International Expatriate
Outsourcing Management
Vendor Relationship Management
Business Operations Management
Contract Development
Contract Negotiations
Performance Analysis
Performance Metrics
Call Center Administration
Contact Center Management
Global Mobility
Contact Center Operations
Customer Service Operations
Call Center Development
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Discover more about Elevance HealthWhat is Apichart T email address?
Email Apichart T at [email protected]. This email is the most updated Apichart T's email found in 2026.
How to contact Apichart T?
To contact Apichart T send an email to [email protected]. (updated on August 26, 2024)
What company does Apichart T work for?
Apichart T works for Elevance Health
What is Apichart T's role at Elevance Health?
Apichart T is Manager II Customer Care
What is Apichart T's Phone Number?
Apichart T's phone (213) ***-*362
What industry does Apichart T work in?
Apichart T works in the Hospital & Health Care industry.
Apichart T Email Addresses
Apichart T Phone Numbers
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