Antwon S
Technical Support Specialist II at Ricoh USA, Inc. | Buford, Georgia, United States
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Antwon S. serves as a Technical Support Specialist II at Ricoh USA, Inc., where he exemplifies a meticulous and detail-oriented approach to his work. In this role, he provides second-level help desk technical support, leveraging a variety of communication methods including phone, chat, text, video, and email to assist clients effectively. Antwon's commitment to efficiency and organization is evident as he navigates complex technical issues, utilizing diagnostic tools, service aids, and product schematics to assess and resolve equipment failures. His ability to collaborate with team members enhances the support experience, ensuring that clients receive timely and effective solutions.
Antwon's expertise spans several critical areas, including server management, network administration, and operating system administration. He is adept at software installation and wireless networking, making him a valuable resource for clients facing challenges with mobile devices and internet protocol suite (TCP/IP) configurations. His strong listening skills enable him to understand client needs thoroughly, allowing him to provide tailored support that not only addresses immediate concerns but also anticipates future challenges.
Currently, Antwon is involved in key projects aimed at enhancing the efficiency of the help desk implementation process. By refining workflows and integrating new technologies, he is dedicated to improving service delivery and client satisfaction. His strong work ethic and willingness to go above and beyond ensure that he consistently delivers high-quality support, making him an indispensable member of the Ricoh team. In a rapidly evolving technological landscape, Antwon's insights and proactive approach position him as a leader in technical support, committed to excellence in every interaction.
Technical Support Specialist II at Ricoh USA, Inc. in May 2021 to Present
customer field engineer at NCR Corporation in February 2020 to March 2022
Datacenter Technician at HP in February 2019 to February 2020
Service Technician at AMERIGAS PROPANE INC in May 2016 to February 2019
Premise Technician at AT&T in July 2013 to April 2016
Team Lead at Target in May 2010 to July 2013
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Graceland University, criminal justice, October 2026
Ivy tech community college bloomington, Bachelor of criminology Bachelor of computer science, October 2026
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Data Center Infrastructure
Troubleshooting
Customer Support
Incident Management
Data Center Management
Information Technology
Server Management
leadership
critical thinking
problem solving
customer service
listening
installation & repair
telecommunications
Networking
Vendor Management
Customer Satisfaction
Microsoft Excel
Management
Telecommunications
Microsoft Office
Team Leadership
Software Installation
CompTIA Server+
CompTIA
RAM
System Administration
IT Hardware Support
Computer Hardware
Display Technologies
IT Service Management
Wireless Networking
IT Management
Mobile Devices
Network Administration
Printer Support
Operating Systems
Windows System Administration
File Management
CLI
Operating System Administration
Software Troubleshooting
Computer Hardware Troubleshooting
Network Security
Help Desk Implementation
Storage
CompTIA Network+
Network Hardware
Internet Protocol Suite (TCP/IP)
Network Integration
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Discover more about Ricoh USA, Inc.What is Antwon S email address?
Email Antwon S at [email protected] and [email protected]. This email is the most updated Antwon S's email found in 2026.
What is Antwon S phone number?
Antwon S phone number is 7085412873 and 7542810297.
How to contact Antwon S?
To contact Antwon S send an email to [email protected] or [email protected]. If you want to call Antwon S try calling on 7085412873 and 7542810297. (updated on August 27, 2024)
What company does Antwon S work for?
Antwon S works for Ricoh USA, Inc.
What is Antwon S's role at Ricoh USA, Inc.?
Antwon S is Technical Support Specialist II
What industry does Antwon S work in?
Antwon S works in the Information Technology & Services industry.
Antwon S Email Addresses
Antwon S Phone Numbers
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