Anton Quilala
Director of Operations at Ally | Rock Hill, South Carolina, United States
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Anton Quilala is a seasoned professional in the financial services sector, currently serving as the Manager of Operations Quality Assurance at Robinhood. With 15 years of extensive experience in FINRA and insurance licensing, compliance, and customer service, Anton has honed his expertise in Customer Trust & Safety Operations. His role is pivotal in ensuring that Robinhood's operational integrity is upheld, particularly in the areas of fraud prevention, account management, and money movement.
In his current position, Anton leads a dedicated team focused on learning and development, quality assurance, and the management of offshore workforce operations. He plays a crucial role in monitoring and reviewing service quality across domestic and global sites, ensuring that all operational partners adhere to the highest standards of performance and compliance. By implementing robust policies and procedures, Anton not only enhances the efficiency of service delivery but also fosters a culture of continuous improvement within the organization.
Key projects under Anton's leadership include the development of comprehensive training programs aimed at elevating the skills of individual contributors in the fraud and accounts space. His ability to analyze key metrics and performance data allows him to identify areas for improvement, driving motivation and engagement among team members. Anton's strong communication skills, coupled with his problem-solving acumen, enable him to effectively present findings and recommendations to stakeholders, ensuring that customer service remains at the forefront of Robinhood's operational strategy. Through his dedication and expertise, Anton Quilala is instrumental in building customer trust and safety, reinforcing Robinhood's commitment to providing a secure and reliable trading environment.
Director of Operations at Ally in September 2024 to Present
Manager of Operations Quality Assurance at Robinhood in December 2021 to September 2024
Manager - Service, Trading & Operations at LPL Financial in April 2007 to December 2021
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California Polytechnic State University-San Luis Obispo, Bachelor's degree
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Team Productivity
Policies & Procedures
Performance Motivation
Key Metrics
Interviewing
Training
Customer Service
English
Analytical Skills
Presentations
Communication
Problem Solving
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Discover more about AllyWhat is Anton Quilala email address?
Email Anton Quilala at [email protected] and [email protected]. This email is the most updated Anton Quilala's email found in 2026.
What is Anton Quilala phone number?
Anton Quilala phone number is 8587223860.
How to contact Anton Quilala?
To contact Anton Quilala send an email to [email protected] or [email protected]. If you want to call Anton Quilala try calling on 8587223860. (updated on September 02, 2024)
What company does Anton Quilala work for?
Anton Quilala works for Ally
What is Anton Quilala's role at Ally?
Anton Quilala is Director of Operations
What industry does Anton Quilala work in?
Anton Quilala works in the Financial Services industry.
Anton Quilala Email Addresses
Anton Quilala Phone Numbers
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