Anna Swiderski
Center of Excellence Team: Process Controller Specialist and Trainer at Beliani Group | Szczecin, Zachodniopomorskie, Poland
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Anna Swiderski is a dedicated Process Controller Specialist and Trainer at Beliani Group, where she leverages over four years of experience in the Customer Support field within intercultural environments. In her current role within the Center of Excellence Team, Anna is instrumental in enhancing the onboarding experience and developing comprehensive training programs tailored for both new and existing customer service agents. Her expertise lies in organizing and conducting engaging onboarding sessions and soft skills training, ensuring that every team member is equipped with the necessary tools to excel in their roles.
One of Anna's key projects involves the optimization of Customer Service processes, where she meticulously modifies Standard Operating Procedures (SOPs) and creates detailed manuals and work instructions. This initiative not only streamlines operations but also fosters a culture of continuous improvement within the department. By maintaining close communication with managers and agents, Anna ensures that the training content remains relevant and aligned with the evolving needs of the organization.
Her proficiency in coaching and her commitment to fostering diversity within the workplace further enhance her ability to connect with team members from various backgrounds. Anna's skills in SAP ERP and her understanding of nonprofit and non-governmental organizations provide her with a unique perspective on the importance of effective communication and collaboration in driving customer satisfaction. As she continues to refine her approach to training and process development, Anna remains a vital asset to Beliani Group, contributing to the overall success of the Customer Service department and the organization as a whole.
Center of Excellence Team: Process Controller Specialist and Trainer at Beliani Group in September 2022 to Present
Senior Customer Service Specialist at Beliani Group in March 2022 to February 2023
Customer Service Specialist at GSK in May 2021 to January 2022
Customer Service Representative and Content Creator at Beliani Group in September 2018 to April 2021
Erasmus+ EVS Office Volunteer at Stowarzyszenie POLITES in July 2017 to June 2018
Social Worker at Polgármesteri Hivatal Sárkeresztúr in March 2015 to August 2015
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University of Miskolc, Master of Arts - MA, September 2026
Széchenyi István Egyetem, Bachelor's degree, September 2026
János Gutenberg Bookseller School, Vocational training school, September 2026
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Nonprofit Organizations
Non-Governmental Organizations (NGOs)
Non-formal Education
Community Organizing
Organization Skills
Mentoring
Coaching & Mentoring
Teaching
Education
Diversity
Statutory Accounting Principles (SAP)
Microsoft Outlook
Purchase Orders
Training and Development (HR)
Coaching
Teamwork
Group Training
Interpersonal Skills
Microsoft Office
SAP ERP
Adult Education
Soft Skills
SOP Development
Business Process Improvement
Microsoft Excel
Conflict Resolution
Claims Handling
Microsoft PowerPoint
Microsoft Word
Literature
Cultural Diversity
Creative Writing
Employee Training
Intercultural Skills
Social Studies
Customer-Focused Service
Programmes
Training Management
Attention to Detail
Customer Support
Social Work
Communication
Customer Service Training
Quality Control
Diversity & Inclusion
Customer Experience
Social Services
Volunteering
EVS
Workshops
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Discover more about Beliani GroupWhat is Anna Swiderski email address?
Email Anna Swiderski at [email protected]. This email is the most updated Anna Swiderski's email found in 2026.
How to contact Anna Swiderski?
To contact Anna Swiderski send an email to [email protected]. (updated on August 17, 2024)
What company does Anna Swiderski work for?
Anna Swiderski works for Beliani Group
What is Anna Swiderski's role at Beliani Group?
Anna Swiderski is Center of Excellence Team: Process Controller Specialist and Trainer
What is Anna Swiderski's Phone Number?
Anna Swiderski's phone (**) *** *** 268
What industry does Anna Swiderski work in?
Anna Swiderski works in the Professional Training & Coaching industry.
Anna Swiderski Email Addresses
Anna Swiderski Phone Numbers
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