Anna Mulvaney, Head of Service Design at BT Group

Anna Mulvaney

Head of Service Design at BT Group | Bristol, England, United Kingdom

Profile last verified June 2026
Computer Software Verified Profile Bristol, England, United Kingdom University of the Arts London
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***@gmail.com

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+44 ** **** *234

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Anna Mulvaney Socials
Anna Mulvaney Work Experience

Head of Service Design at BT Group in March 2025 - Present

Principal, Service Design at BT Group in September 2022 - April 2025

Experience Strategy & Service Design Consultant at BJSS in January 2021 - September 2022

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Strategy & Planning Senior Manager, Lead, Service & Experience Design at Nationwide Building Society in November 2016 - January 2021

Senior Product Manager | People & Culture (secondment) at Nationwide Building Society in November 2018 - March 2020

Senior Programme Manager at cxpartners in May 2013 - November 2016

Digital & E-commerce Product Owner (contract) at UNITE Group plc in October 2012 - March 2013

Co-Founder at Galactus in January 2007 - December 2012

Digital Product Manager at Business West in January 2003 - December 2006

Digital Project Manager at Euro RSCG London in January 2001 - December 2002

Digital Producer at Digitas UK in January 1999 - December 2000

Content & Marketing at lastminute.com in January 1998 - December 1999

Anna Mulvaney Education

University of the Arts London, First Class Honours Bachelor of Arts (BA), July 1995 to July 1998

Anna Mulvaney Skills
Business Transformation Cost Control Product Vision Value Propositions Business Requirements Customer-Focused Service Change Programmes Product Road Mapping Community of Practice Orchestration Systems Thinking Design Leadership Team Leadership Product Leadership Product Strategy Strategy Digital Strategy Digital Marketing Marketing Project Management E-commerce User Experience Digital Media User-centered Design Branding & Identity Marketing Strategy Experience Design Business Strategy User Experience (UX) Design Strategy Program Management Strategic Planning Product Management Management Team Management Cross-functional Team Leadership Problem Solving Strategic Partnerships Coaching Design Thinking Online Brand Building Business Communications Customer Experience Design Discovery Process Innovation Development CX Scaled Agile Framework Collaborative Leadership Lean Thinking Business Case Development Process Improvement Design Workshops Service Design Leadership Strategic Thinking Stakeholder Engagement Innovation Management
About Anna Mulvaney’s Current Company
BT Group

We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.

Discover more about BT Group
Anna Mulvaney’s Colleagues
Mayara Degaspari

Mayara Degaspari

London, England, United Kingdom

Client Services Director/Customer Success Principal - Global Banking. Helping BT to be the world's most trusted connector of people, devices and machines

Client Services Director/Customer Success Principal (Global Banking) at BT
(June 2022 – Present)

Rana Shabbir

Rana Shabbir

Batley, England, United Kingdom

MSc | CISM | CCNP Security | PCNSE | NSE4 | NSE5 | Security+ | MCP

Lead Networks & Cyber Security Specialist at BT Group
(August 2023 – Present)

Garance Hadjidj

Garance Hadjidj

United Kingdom

Head of EU & International Affairs | AI Policy | Tech Policy | Geopolitics | Public Affairs | Communications

Member of the Advisory Board at APPG AI
(September 2023 – Present)

Sandra Parkinson

Sandra Parkinson

London, England, United Kingdom

FTSE100 | Content & Channels | AI-Driven Corporate Affairs Transformation | Digital Financial Reporting | Dyslexic Thinking

Principal, Content & Channels and Functional Transformation for Corporate Affairs and Legal at BT Group
(April 2025 – Present)

Praise Bolarotimi

Praise Bolarotimi

United Kingdom

Software Engineer @ BT Group • Cloud • Platform Engineering

Software Engineer at BT Group
(March 2025 – Present)

Mark Winter

Mark Winter

London, England, United Kingdom

Specialist Product Designer at BT & EE

Graphic Designer at Mark J Winter (Freelance Graphic Design)
(May 2026 – May 2026)

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Frequently asked questions about Anna Mulvaney

What is Anna Mulvaney email address?

Email Anna Mulvaney at [email protected] and [email protected]. This email is the most updated Anna Mulvaney's email found in 2026.

How to contact Anna Mulvaney?

To contact Anna Mulvaney send an email to [email protected] or [email protected]. (updated on October 30, 2025)

What company does Anna Mulvaney work for?

Anna Mulvaney works for BT Group.

What is Anna Mulvaney's role at BT Group?

Anna Mulvaney is Head of Service Design

What industry does Anna Mulvaney work in?

Anna Mulvaney works in the Computer Software industry.

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