Ankit Poothia
Board Member, Standards Committee at COPC Inc. | Brisbane, Queensland, Australia
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Ankit Poothia is a distinguished global executive with over two decades of expertise spanning Customer Experience (CX), Operations Management, Business Intelligence, and Shared Services. Currently serving as a Board Member on the COPC Inc. Standards Committee, Ankit plays a pivotal role in shaping and upholding the integrity of the world’s most prestigious CX standard. His responsibilities include reviewing and releasing the new COPC CX standard globally, ensuring it remains a benchmark for excellence in customer experience management. Through his strategic insights and industry experience, Ankit helps maintain COPC’s leadership position by aligning standards with evolving market dynamics and customer expectations.
In his role on the Standards Committee, Ankit leverages his extensive background in operational excellence, business process re-engineering, and project portfolio management to contribute to the development of robust, scalable, and innovative standards that drive measurable enterprise value. His expertise in vendor management and cross-functional team leadership enables him to facilitate collaborative discussions among industry peers, ensuring that the standards reflect best practices and emerging trends in CX and operational performance. Ankit’s focus on continuous improvement and transformation aligns with COPC’s mission to elevate customer experience standards worldwide.
Throughout his career, Ankit has led large-scale, multi-functional teams of over 1,500 professionals across more than 40 countries, delivering record-breaking growth, operational efficiencies, and high client satisfaction. His proficiency in Six Sigma, business growth strategies, and operational transformation positions him as a trusted advisor to organizations seeking to optimize their customer-centric operations. As a thought leader in the industry, Ankit Poothia continues to drive innovation and excellence, shaping the future of customer experience standards on a global scale.
Board Member, Standards Committee at COPC Inc. in November 2017 to Present
Global Leader Business Intelligence & Insights at Concentrix in February 2020 to Present
Director, Global Shared Services at Concentrix in March 2015 to January 2020
Global Account Management Executive at IBM in September 2009 to February 2015
Delivery Project Executive at IBM in January 2009 to January 2010
Global Workforce Manager at IBM in January 2003 to January 2009
MIS – Senior Analyst at Colwell and Salmon (I) Ltd in January 2001 to January 2003
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Delhi University, Bachelor of Commerce, July 1999 to July 2026
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Customer Service Management
Service Improvement
Information Technology
Customer Success
Global Cross-Functional Team Leadership
Cross-functional Collaborations
Machine Learning
Data Science
Strategic Roadmaps
Data Analysis
Kanban
Enterprise Data & AI Strategy
Customer Experience (CX) Transformation
Operational Excellence & Global Delivery Leadership
Business Growth & Transformation Leadership
Board Governance & Strategic Advisory
Six Sigma Green Belt
Strategy
Problem Solving
Artificial Intelligence (AI)
Market Analysis
Presentations
Business Case Development
Business Insights
Operations Management
Global Teams
Business Strategy
Auditing
Cultural Intelligence
Global Governance
Global Strategy
International Teams
Operational Audits
Global Customer Service
Negotiation
Corporate Advisory
Global Delivery
Workforce Management
Management Consulting
Customer Relationship Management (CRM)
Outsourcing
Vendor Management
Service Delivery
BPO
Business Process Improvement
CRM
Project Delivery
Process Improvement
PMP
Business Analysis
Business Transformation
Performance Management
Six Sigma
Account Management
Change Management
Program Management
Contact Centers
SLA
Solution Architecture
Business Intelligence
IT Strategy
Process Management
PMO
Project Portfolio Management
Business Process Re-engineering
Corporate Governance
Operational Excellence
Reporting & Analysis
Team Management
Transition Management
Cross-functional Team Leadership
Stakeholder Management
Executive Management
Stakeholder Engagement
Organizational Effectiveness
Service Management
Business Innovation
Compliance Management
Cross-Cultural Communication Skills
Culture Catalyst
Organisational Leadership
Transformational Leadership
Budget Management
Client Relationship Management
Contract Management
Customer Experience Management
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Discover more about COPC Inc.What is Ankit Poothia email address?
Email Ankit Poothia at [email protected] and [email protected]. This email is the most updated Ankit Poothia's email found in 2026.
What is Ankit Poothia phone number?
Ankit Poothia phone number is +61401776749.
How to contact Ankit Poothia?
To contact Ankit Poothia send an email to [email protected] or [email protected]. If you want to call Ankit Poothia try calling on +61401776749. (updated on March 17, 2025)
What company does Ankit Poothia work for?
Ankit Poothia works for COPC Inc.
What is Ankit Poothia's role at COPC Inc.?
Ankit Poothia is Board Member, Standards Committee
What industry does Ankit Poothia work in?
Ankit Poothia works in the Outsourcing/Offshoring industry.
Ankit Poothia Email Addresses
Ankit Poothia Phone Numbers
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