Anil Roul
Real Time Analyst at TaskUs | Gurugram, Haryana, India
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Anil Roul is a dedicated Real Time Analyst at TaskUs, where he plays a pivotal role in the Global Command Center in India. With over two years of experience in the Business Process Outsourcing (BPO) sector, Anil has honed his expertise in workforce management, focusing on real-time analytics to optimize operational efficiency. His role involves monitoring key metrics and performance indicators to ensure that service levels are met and maintained across various contact centers. Anil’s analytical skills enable him to conduct thorough root cause analysis, identifying underlying issues that may impact performance and implementing effective solutions.
One of Anil's key projects includes spearheading initiatives for continuous improvement within the workforce management framework. By leveraging his critical thinking and problem-solving abilities, he has successfully developed strategies that enhance call routing processes and improve overall service delivery. Anil’s resourcefulness and adaptability shine through in high-pressure situations, where he gracefully navigates challenges to provide actionable insights that empower teams to make informed decisions in real time.
His commitment to business process improvement not only benefits TaskUs but also contributes to a more streamlined experience for clients and customers alike. Anil’s proactive approach to workforce management, coupled with his passion for driving operational excellence, positions him as a valuable asset in the dynamic BPO landscape. As he continues to evolve in his role, Anil remains focused on utilizing his skills to foster a culture of continuous improvement and innovation within the organization.
Real Time Analyst at TaskUs in March 2022 to Present
Mission Control Analyst at Teleperformance in September 2020 to March 2022
Process Associate at Teleperformance in September 2019 to September 2020
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Symbiosis Centre for Distance Learning, Post Graduate Diploma in Business Administration, September 2026
Gangadhar Meher University, Bachelor of Business Administration - BBA, September 2026
Shri Bhawani Niketan Public School, 12th, September 2026
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Call Management
Continuous Improvement
Workable Solutions
Queue Management
Key Metrics
Business Process Improvement
Root Cause Analysis
Call Routing
Workload Prioritization
Attention to Detail
Google Sheets
Analytical Skills
Service-Level Agreements (SLA)
Business Requirements
Critical Thinking
Problem Solving
Personal Responsibility
Contact Centers
Workforce Management
Service Levels
Content Management Systems (CMS)
Avaya CMS
IEX
Team Management
Business Analysis
Process Improvement
Customer Relationship Management (CRM)
Microsoft Excel
Customer Service
Leadership
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Discover more about TaskUsWhat is Anil Roul email address?
Email Anil Roul at [email protected]. This email is the most updated Anil Roul's email found in 2026.
How to contact Anil Roul?
To contact Anil Roul send an email to [email protected]. (updated on November 10, 2024)
What company does Anil Roul work for?
Anil Roul works for TaskUs
What is Anil Roul's role at TaskUs?
Anil Roul is Real Time Analyst
What is Anil Roul's Phone Number?
Anil Roul's phone (**) *** *** 365
What industry does Anil Roul work in?
Anil Roul works in the Outsourcing/Offshoring industry.
Anil Roul Email Addresses
Anil Roul Phone Numbers
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