Anik Bonarde
Customer Experience Analyst at Matrix Energia | São Paulo, São Paulo, Brazil
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Anik Bonarde is a dedicated Customer Experience Analyst at Matrix Energia, where she plays a pivotal role in enhancing the customer journey within the energy commercialization sector. With a solid foundation in Analysis and Development of Systems from Faculdade Impacta Tecnologia, Anik has honed her skills in requirements analysis and cloud computing, particularly through the AWS platform. In her current position, she is instrumental in ensuring that the information presented in commercial proposals aligns seamlessly with the final contracts, thereby fostering transparency and trust between the company and its clients.
One of Anik's key responsibilities is to facilitate effective communication among various stakeholders, including end clients, legal teams, management houses, and partners. Her ability to clarify doubts and provide insights ensures that all parties are on the same page, which is crucial in a complex industry like energy. Anik's expertise in customer relationship management (CRM) and project management allows her to implement strategies that enhance customer satisfaction and streamline processes.
In addition to her analytical skills, Anik is proficient in tools such as YouTrack and Microsoft Outlook, which aid in tracking project progress and maintaining organized communication. Her commitment to training employees further demonstrates her dedication to fostering a knowledgeable workforce that can adapt to the evolving demands of the energy market. Through her work at Matrix Energia, Anik is not only contributing to the company's success but also shaping a more customer-centric approach in the energy sector.
Customer Experience Analyst at Matrix Energia in May 2024 to Present
Analista de desenvolvimento de negócios at Datamob Sistemas in January 2024 to May 2024
Analista de soluções de negócios at MGITECH in June 2023 to January 2024
Analista de requisitos at Aftersale in August 2022 to January 2023
Assistente de relacionamento com o cliente - Customer Success - Onboarding at Aftersale in January 2022 to July 2022
Estagiária de Customer Success - Onboarding at Aftersale in June 2021 to January 2022
Consultora de negócios at TMKT in April 2021 to June 2021
Assistente administrativo de operações at NTT Ltd. in May 2019 to December 2020
Auxiliar de loja - Eletrodomésticos at Lojas Cem in October 2017 to April 2019
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Impacta Tecnologia, November 2026
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UML (Linguagem de modelagem unificada)
BizAgi
Fluxograma de processo
Especificações de requisitos
B2B
Pós-venda
Comércio eletrônico
SaaS
Gestão de contas
Gestão de relacionamento com o cliente (CRM)
Atendimento ao cliente
Sucesso do cliente
Relatórios de indicadores-chave de desempenho (KPI)
Treinamento de funcionários
Negociação
Ajuda no sucesso do cliente
Microsoft Windows
Suporte técnico
Tecnologia da informação
Comunicação
N1
API REST
Scrum
Documentação de software
HubSpot
Miro
Confluence
Onboarding de novos clientes
Levantamento de requisitos
YouTrack
Análise de sistemas
Suporte ao cliente
Postman API
HTML5
CSS
Bootstrap
Git
GitHub
Python
Gestão de projetos
Experiência do usuário (UX)
UI
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Serviço de atendimento ao cliente (SAC)
Liderança
Trabalho em equipe
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Discover more about Matrix EnergiaWhat is Anik Bonarde email address?
Email Anik Bonarde at [email protected]. This email is the most updated Anik Bonarde's email found in 2026.
How to contact Anik Bonarde?
To contact Anik Bonarde send an email to [email protected]. (updated on December 02, 2024)
What company does Anik Bonarde work for?
Anik Bonarde works for Matrix Energia
What is Anik Bonarde's role at Matrix Energia?
Anik Bonarde is Customer Experience Analyst
What is Anik Bonarde's Phone Number?
Anik Bonarde's phone (**) *** *** 572
What industry does Anik Bonarde work in?
Anik Bonarde works in the Information Technology & Services industry.
Anik Bonarde Email Addresses
Anik Bonarde Phone Numbers
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